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Medical Receptionist Jobs

Company

Eastern Virginia Medical School
Address , Norfolk, 23507, Va
Employment type FULL_TIME
Salary
Expires 2023-10-04
Posted at 9 months ago
Job Description
Overview:
Responsible for answering a high volume of telephone calls, redirecting calls to appropriate physicians or staff, scheduling (new) patient appointments, reviewing and building patient demographic information in IDX, scanning records into Allscripts.
Responsibilities:
  • Assist patients in completion of all paperwork, HIPPA forms and updates as well as setting up appointments with their Primary Care Provider
  • Confirm patient’s insurance eligibility, copy card and confirm their PCP. Update demographics at every visit (name, dob, address, phone number and email address)
  • Work with other staff when needed to find charts, process requests for medical records, scanning, scheduling patients for appointments, special procedures and the required referrals.
  • Balance collections each day for next days pick up by EVMS Medical Group.
  • Promote “Follow My Health” to all patients not currently enrolled.
  • Meet and greet all incoming patients, screening arriving visitors to the office all in a polite and courteous manner.
  • Collect co-pays and fees for services. Ensuring receipts are given to patient.
  • Review and complete all EHR tasks that are assigned to you and your appropriate team.
  • Supplement office staff by assisting with photocopying, various office tasks, re- supplying work stations.
  • Arrive patient in the electronic health record for nursing staff to be able to triage patient.
  • Sending Task including detailed information to clinical staff and physicians.
  • Maintains a polite and professional demeanor at all times
  • Answers all incoming telephone calls from patients, hospitals, doctor offices and other medical facilities
  • Check out patients after appointment, to ensure patient has a follow up prior to leaving
  • Schedule all appointments with designated Provider
  • Inform patients of “Follow My Health” (Patient Portal); Sending daily invites to all NEW/ESTABLISHED Patients
  • Handle all incoming patient paperwork
  • Assist patients with payment plans, indigent services and Medicaid processes
  • Participates in department staff meetings and other quality improvement activities required and volunteered for.
  • Maintains a polite and professional demeanor at all times.
  • Assist patients with information on medication refills, lab orders and referrals
  • Pre registering patients to establish new care including confirm patient’s insurance. For established patients update all information in the computer
  • Work with other staff when needed to process requests for medical records, scheduling patients for appointments and special procedures.
  • Directs calls to appropriate party
  • Handle all office mail
  • Flag all deceased patient and notifying appropriate party
  • Calling patients and scheduling appointments from reminder and bump lists.
  • Assist in processing requests for medical records
  • Assist with urgent referrals and imaging
  • Perform “other” duties as assigned by the supervisors and/or Physicians.
  • Assist in scanning documents

Performs other duties as assigned, according to the individual departmental needs.
Qualifications:
High school diploma. One (1) year office/clerical experience required. Experience performing related functions in a medical practice is preferred. Previous front desk customer service experience will be considered. Professional, customer service-oriented individual is required.
Location : Location: US-VA-Norfolk