Medical Office Receptionist Jobs

Mission Pediatrics, Inc.

1906 Commercenter E., Ste. 101, San Bernardino, CA 92408 | (951) 779-1670

Job Title: Director of First Impressions - $1,000 Signing Bonus

Looking for a vibrant, bilingual Medical Office Receptionist who can listen, understand, and communicate with patients in order to provide excellent customer service. ****Must Speak Spanish****

Job Summary

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at the establishment and location of departments, offices, and employees within the organization.

Tasks

• Other duties as assigned.
• Verifies insurance, confirms eligibility, and attaches appropriate flags.
• Maintains patient accounts and keeps updated/accurate records in the approved EMR.
• Process documents, Insurance cards, Parent’s identification, placement forms, immunization records, insurance verifications, health insurance forms, and any other forms brought by the parents.
• Assists patients with interpreter and transportation needs.
• Responsible for making and maintaining accurate patient appointments.
• Maintains waiting room, restrooms, and front office area and practices safe sanitization.
• Maintaining compliance with all applicable governmental regulations and/or company policies.
• Follow opening and closing protocol.
• Assists with maintaining inventory of office supplies.
• Answer all phone calls and/or return messages.
• Facilitates patient flow and ensures processes are smoothly operating.
• Greet and electronically check in each patient, and verify patient information.
• Assists in prepping patient charts for daily visits and urgent/emergency appointments.
• Collect co-pays, co-insurances, and outstanding balances, and record them in the EMR system.
• Schedule appointments in accordance with the periodicity schedule provided by the insurance health plan.
• Follows policies and procedures, including emergency procedures 100% of the time and reports needed changes.
• Schedule physicals and/or follow-ups for higher-care patients (asthma, diabetes, ADD).
• Regularly multitask and complete various projects simultaneously.
• Responsible for managing telephonic communications.
• Assists patients with registration and patient forms.
• Follow up with Client Care Messages.
• Administers and maintains all appointments using the approved software.

Requirements

• Experience Requirements: 3-5 Years.
• Knowledge: Clerical, Customer and Personal Service, Computers and Electronics, Administration and Management, Public Safety and Security, Telecommunications, Communications and Media, Personnel and Human Resources, and Mathematics.
• Experience Preferences: 5+ Years.
• Education Requirements: High School Diploma or its equivalency.
• Education Preferences: Post High School Certificate.
• Other Characteristics: Cooperation, Attention to Detail, Dependability, Integrity, Concern for Others, Self Control, Stress Tolerance, Adaptability/Flexibility, Independence, and Social Orientation.
• Skills: Active Listening, Speaking, Service Orientation, Critical Thinking, Reading Comprehension, Writing, Coordination, Social Perceptiveness, Active Learning, and Time Management.
• Abilities: Oral Comprehension, Oral Expression, Speech Recognition, Speech Clarity, Written Comprehension, Written Expression, Near Vision, Selective Attention, Deductive Reasoning, and Problem Sensitivity.

Work Remotely: No

Job Type: Full-time

Salary: $17.00 - $20.00 per hour

Benefits

• Dental Insurance
• Life insurance
• 401(k)
• Paid time off
• Health insurance
• Vision insurance

Healthcare Setting

• Medical office
• Clinic

Medical Specialties

• Pediatrics

Schedule

• Monday to Friday
• 8-hour shift

Application Question(s)

• Are you willing to undergo a pre-employment Background Check and Drug Screening?"

Experience

• Insurance verification: 3 years (Required).
• Pediatrics: 3 years (Required).
• Multi-line phone systems: 3 years (Required).
• Medical Office Receptionist: 3 years (Required).
• EMR systems: 3 years (Preferred).
• Phone etiquette: 3 years (Required).

Work Location: In person.