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Company | Hanger, Inc. |
Address | Wheat Ridge, CO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-09-27 |
Posted at | 8 months ago |
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
- Obtaining insurance authorization
- Scanning and filing patient documents and ensuring complete and accurate information
- Creation of new patient charts and maintenance of patient records
- Providing financial counseling for patients and posting over the counter (OTC) payments
- Managing incoming phone calls
- Responsible for patient appointment scheduling
- Daily document research on an electronic health/medical record system
- High school diploma or GED required.
- Requires less than 1 year of customer service, administration or related experience.
- A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
- At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.
- Basic administrative math accounting skills.
- Ability to type 40 correct words per minute.
- Associate's degree.
- Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
- At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase).
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Demonstrated ability to provide a high level of customer service to patients, fellow employees and referral sources.
- Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
- Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions. While performing this client facing position, working with a diverse population in multicultural settings, there will large amounts of communication (oral and written) including but not limited to clinicians, patients, physicians, physician’s office representatives, other staff members (field associates, managers, directors) and/or business representatives.
- While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects in a fast paced environment.
- Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues.
- Excellent organizational skills and the ability to manage multiple tasks (ex. multitasking) with a high degree of detail orientation while working in a fast paced environment.
- Ability to work with physically challenged individuals.
- Full-time employees are also eligible for short-term and long-term disability insurance
- 401(k)
- Paid Sick Time Off
- 8 hours of paid time to volunteer in your community
- Free employee assistance program
- Paid Vacation Time Off
- Life Insurance
- Medical Flex Spend Account
- Dependent Care Flex Spend Account
- Dental Insurance
- Health Insurance
- 8 Paid Holidays per Year
- Competitive Pay
- Vision Insurance
- Floating Holiday
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