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Company | EVERSANA |
Address | Kansas City, MO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care,Pharmaceutical Manufacturing |
Expires | 2023-07-14 |
Posted at | 10 months ago |
Company Description
- Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate adverse event and product complaint reports in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA’s post-marketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
- Staffing at scientific medical affairs booths.
- All other duties as assigned.
- Respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries.
- Medical writing and Medical Information content development. Provide medical writing to assist in drafting of Medical Information response documents [FAQs, Scientific Response Documents (SRDs), Custom Response Documents (CRDs)] and/or work collaboratively with medical writing team to develop these materials.
- Maintain product, therapeutic area, and client specific requirements knowledge.
- Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.)
- Utilize writing skills for adverse event and product complaint narrative during intake as well as medical inquiry custom responses.
- On-call responsibilities on an as assigned basis.
- Miscellaneous projects such as market and competitive product research, operational and process improvements, field team training and field liaison support.
- Coordinate processes necessary for responding to product quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
- Ensure good documentation, high quality, and excellent customer service.
- Reporting: This position can be worked remotely from any domestic state EVERSANA pertains a work permit within.
- Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.
- Hours: Able to work full time and be flexible with work scheduling as required by clients and management.
- Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Contact Center.
- Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications l Contact Center; metrics are subject to change annually or more often as deemed necessary.
- Education: Advanced healthcare degree (preferred PharmD or higher).
- Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
- Experience in Drug Information or a specialty area, particularly in Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or other specialty.
- Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms.
- Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude.
- Experience and/or Training: Experiences in a Contact Center and Pharmaceutical industry environment.
- Knowledge: Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes.
- Education: Advanced healthcare degree (preferred PharmD or higher).
- Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate.
- Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
- Licensure: Pharmacist license.
- Highly Principled: Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior.
- Embrace Diversity I create an environment of awareness and respect.
- Grow Talent I own my development and invest in the development of others.
- Take Action I am empowered and empower others to act now.
- Always Innovate I am bold and creative in everything I do.
- Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
- Client Delight I own every client experience and its impact on results.
- Patient Minded I act with the patient’s best interest in mind.
- Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
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