Mcmenamins Crystal Hotel Manager

TITLE: Hotel Manager

REPORTS TO: GENERAL MANAGER, DIRECTOR OF HOTEL OPERATIONS & DISTRICT MANAGER

FLSA CLASS: Salaried Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of the Position:

This position’s primary responsibility is to oversee the effective operations of the hotel and its staff (front desk, maintenance and housekeeping). The Hotel Manager will be expected to be able to perform the responsibilities of each other hotel non-management position (front desk, housekeeping, maintenance, etc.). Duties include: reservation management; interviewing, hiring, training, and supervision of housekeeping, maintenance, and front desk employees; scheduling and reporting payroll; solving problems to insure guest satisfaction, inventory; ordering supplies; maintaining retail sales and product merchandizing; attending department head meetings; conducting regular department staff meetings; maintaining employee files; employee evaluations; tours of the property, managing labor costs; inventory; enforcing and adhering to McMenamins policy and procedure; general filing and administrative duties; assisting staff and guests with any questions, problems, and/or needs; and maintaining customer relations. The Hotel Manager works closely with the sales, staff, to coordinate special events as related to the hotel. This position is essential in insuring the high quality of our guests’ stay to promote return customer business and word of mouth reputation. Above all this position requires a positive attitude and dedication to providing excellent customer service in person, on the telephone, or by other means of correspondence. This job can be hard physical work and requires mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment. You must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamins employee will also be expected to keep current on all company events, history, and products. Other duties to be completed as assigned.

Requirements of the Job:

• Ability to stay calm and friendly in stressful situations
• Prior hotel experience preferred
• Previous supervisory experience preferred
• Ability to manage multiple and ongoing tasks simultaneously
• Flexible schedule including days, evening, weekend and holiday availability
• Knowledge and comfort with computers
• Excellent customer service experience and people skills required
• Work efficiently both independently and as part of a team
• Ability to solve problems and make appropriate decisions quickly

Essential Functions of the Job:

• Provide an exemplary customer service experience to all property guests
• Perform all non-management job duties in relation to the hotel & housekeeping
• Extensive phone use including answering and managing multiple high volume phone lines
• Fine hand manipulation and repetitive use of hands, including typing, writing, filing, cash handling, etc.
• Work with numbers, handle and count money accurately
• Work on feet for long periods including standing and walking
• Organize and analyze information accurately and quickly
• Ability to communicate clearly and effectively supervise hotel staff
• Must have a value for diversity and the ability to work with individuals from different backgrounds
• Safely practice occasional lifting and carrying up to 50 lbs. with a hand truck or the help of another person if necessary
• Work on a computer terminal including fine hand manipulation and working on a keyboard
• Present a positive and professional image and interact well with customers, vendors, and staff from all departments
• Some repetitive movements such as bending, pushing, pulling, twisting and stooping

Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION