Material Damage Adjuster I

Position Summary

Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage within authority.

• The selected candidate will ideally live in Charleston, Kanawha & Jackson County and/or surrounding areas
• A company car and equipment to work from home will be provided
• This is a remote, work from home position in West Virginia
• The hiring manager will also consider candidates for Material Damage Adjuster II. Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications.
• Good time management and organization skills preferred
• Ability to drive/travel regularly within the assigned territory

Duties and Responsibilities

Makes arrangements with repair shops, Policyholders or claimants to inspect vehicles. Photographs damaged areas and writes estimates on all claims when necessary. Determines rental needs and controls costs according to company guidelines.

Negotiates with repair shops on cost of repairs. Establishes value and settles total losses. Handles disposal of salvage within authority.

Distinguishes cause of damage for appropriate policy coverage.

Issues settlement checks and keeps appropriate records.

Establishes rapport with Agents and claims adjusters.

Contacts Policyholders and claimants regarding complaints stemming from original adjustment.

Attends appropriate training sessions.

Handles all material damage claims as assigned.

At the request of Underwriting, evaluates antique and classic cars for coverage value.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Competencies

Qualifications

High school diploma, or GED, required.

Two years of experience in body shop, general claims handling OR completion of formal ERIE training program, required.

Completion of General Insurance program preferred. Incumbent must live in territory assigned unless a change is approved by the company.

Position requires the incumbent to serve on the catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Willingness to obtain and maintain any required licenses.

Valid driver’s license and good driving record required.

Physical Requirements