Marketplace Operations Process Lead

Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
The NIKE, Inc. Supply Chain team is the engine that propels product around the world. Supply Chain experts ensure that every year, almost a billion units of footwear, apparel and equipment arrive at the right place, at the right time. To ensure this complex job goes off without a hitch, Supply Chain teams work with a network of more than 50 distribution centers, thousands of accounts, and more than 100,000 retail stores worldwide — making the impossible happen every single day.
Who We Are Looking For
We're hiring a Marketplace Operations (MPO) Process Lead! Join our team!
As an MPO Process Lead, you will drive insights into actions in partnership with the Marketplace Operations Managers and MPO team by observing and understanding business operations. You will support the running of owned processes while bringing a continuous improvement mentality for your team and MPO as a whole. We need you to set-up the team with tools, drive efficiencies and standard methodologies, use insights to elevate performance, and clear communication of deadlines and deliverables. You will support a balanced performance management cycle to drive decision making to improve revenue and margin. You are responsible for providing relevant and accurate data, highlighting risks and opportunities to implement process improvement solutions, for internal and external partners.
What You Will Work On

• Act as a subject matter expert and mentor for specialists and specialist leads to enable career growth across the organization
• Develop and maintain close collaboration with key partners across the Nike matrix (Sr. Lead community, Process Lead network, Inventory Planning, Transportation, Info & Analytics team, MPO Account and Channel, MPO Seasonal)
• Provide Quality Assurance to self-service solutions developed and/or maintained by the team
• Monitor and improve Performance KPI’s to maximize service & drive business decisions
• Support the roll out of new processes, analytical tools and solutions, providing training on when and how they should be used
• Drive speed-to-market improvements, reliability initiatives and focus on elevating the consumer experience
• Ensure quality, timely relevant information is in place to ensure clarity and visibility for internal partners
• Identify process improvement opportunities or new solutions, and drive cross functional projects to implement enhancements
• Assist in support for processes, analytics tools and solutions - including raising concerns to MPO SME’s

Who You Will Work With
You will work in a cross-functional agile environment that spans across North America MPO, NA Supply Chain and the MPU’s operational business needs.
Qualifications

• Bachelor/Master degree or equivalent combination of education and experience
• Minimum of 2 years relevant work experience
• Ability to work in a constant changing environment. Team spirit where you will be sharing experiences and responsibilities
• Analytical skills which support a result driven approach delivering operational excellence
• Experience in working with cross-functional teams and partners to drive a best-in-class customer service
• Innovative mentality and persistence in a very volatile and fast-growing market and proven track record in leading and delivering process improvement
• Digital literacy: MS office, advanced Excel, SAP, Cognos, and Tableau
• Performance Management, Supply Chain Operations, S&OP, Finance, or related experience preferred

ENTRYLEADER: Be Empowered to Grow within Nike and Create the Future.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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