Marketplace Operations - Returns Specialist Ii

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE, Inc. knows how to sell sneakers. And apparel. And just about everything an athlete could need. The Nike Sales teams are the front line for getting these products into customer hands. Through sustained relationships with wholesale partners around the world - from a specialty store in Rome to a department store in midtown Manhattan - Nike Sales delivers the products, experiences and brand stories that define the brand. Nike's success begins with the best sales team in the industry, one that deeply appreciates the consumer, the marketplace, and the products.

As our Returns Analyst II you'll help to ensure the smooth flow of goods throughout the Nike marketplace. You'll contribute to the team by performing analysis on customer returns to determine validity, root cause of issues and to tell compelling stories to influence business change and drive resolution. This will necessitate your ability to turn data into information, analyze trends, create and communicate impactful presentations to cross functional business partners. You'll also develop and maintain collaborative business relationships with both internal and external partners, flexing your influencing and problem-solving skills. Professionalism, ability to communicate to various audiences and proactive/self-initiator skills will be imperative. In addition, you'll be expected to have a clear and thorough understanding of the customer's, as well as Nike's processes and identify and drive opportunities for process improvements.

REQUIREMENTS FOR THE POSITION INCLUDE:

• Proficient in facilitating and leading meetings and conference calls with customers and internal business partners
• Adept at managing multiple projects
• 2-3 years' experience in order management or returns on a corporate scale
• 1 + years' additional experience in at least one operational arena: Supply Chain, Logistics, Reporting or Order Management
• Constant teammate behaviors and ability to work with a diverse group of individuals
• High degree of personal responsibility, including being proactive, self-initiating and results oriented
• SAP knowledge required
• Strong ability to establish and maintain productive and positive working relationships
• Strong ability to clearly articulate thoughts and opinions and to "tell the story" both verbally and in writing
• Nike knowledge a plus
• Proven ability to innovate and streamline business processes. Ability to make strong recommendations and have a clear opinion, supported by facts/information, to influence business decisions regarding your portfolio
• Bachelor's degree in Business, Finance, Accounting or a related field or equivalent combination of education and experience
• Intermediate to Advanced Word, Outlook, Excel and PowerPoint
• Proficient analytical skills, including trend analysis, root cause identification and working proactively and creatively towards identifying solutions

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

How We Hire

At NIKE, Inc. we promise to provide a premium, inclusive, compelling and authentic candidate experience. Delivering on this promise means we allow you to be at your best - and to do that, you need to understand how the hiring process works. Transparency is key.

• This overview explains our hiring process for corporate roles. Note there may be different hiring steps involved for non-corporate roles

Benefits

Whether it's transportation or financial health, we continually invest in our employees to help them achieve greatness - inside and outside of work. All who work here should be able to realize their full potential.