Marketing Analyst, Social Media

Marketing Analyst, Social Media Job Summary

Sparks Group has partnered with a leading public relations firm to find a Marketing Analyst, Social Media to work on a government agency contract in Washington, DC. This is hybrid role working 2 days onsite! As the Marketing Analyst, Social Media, you will be part of a small team tasked to support a new venture building up their social media presence. There are a lot of changes as to how they conduct business and are structured allowing someone the opportunity to contribute to the growth and development of the department as well as gain experience and make an impact on the organization!

Marketing Analyst, Social Media Responsibilities:

• Listening to industry conversations and mentions to track patterns, verbatims, sentiments, and drawing conclusions about the online presence and brand; focusing on conversations that would promote or provide customer service opportunities and insights.
• Developing reports identifying data patterns, insights, and trends; communicating data findings to the Advisory Panel to inform online content development and responses to critical events.
• Work and interact with customers and employees in a fast-paced digital environment.
• Utilize various software programs (e.g., Digimind, Khoros, Google Analytics) to extract, compile, and analyze social media data sufficient to identify patterns and insights
• Escalating trending conversations and issues to management and ensuring proper protocols are met.
• Compile and analyze qualitative and quantitative data, report results, and make recommendations based on the findings.
• Utilize social media platforms (e.g., Facebook, Twitter, YouTube) to search, extract, and analyze content to identify opportunities to assist with crisis mitigation and brand protection.
• Monitoring and tracking social media, print, broadcast and online discussions and content across all platforms to assess conversations regarding the organization's products, services, and brand.
• Identifying, collecting, and prioritizing customer inquiries and complaints; collaborating with the Social Response Team to resolve critical conversations.

Marketing Analyst, Social Media Qualifications:

• Should be conversant in social listening software.
• Should be able to compile and analyze qualitative and quantitative data, report results, and make recommendations based on the findings.
• Applicants must be a U.S. citizen and able to obtain a clearance.
• Must have demonstrated experience with social media and the ability to use social media, print, broadcasting, online monitoring and engagement tools.
• Bachelor's degree in a relevant field (journalism, business, communications, marketing, etc.) is required along with 3-5 years of professional experience.

About Sparks Group:

Sparks Group has been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction every year since 2012. Founded in 1970, Sparks Group is a full-service staffing and recruiting firm that understands the core values integral to your business. For nearly five decades we have taken a personalized approach to recruiting and staffing. We specialize in rapidly placing quality talent by cultivating relationships with commercial, federal and non-profit clients. We connect leading companies and nonprofits with exceptional IT, finance, creative and administrative talent - nationwide.

New job opportunities are listed daily – www.sparksgroupinc.com