Manager, Technical Product Owner

About Us

GIRL SCOUTS OF THE USA

Founded in 1912, Girl Scouts of the USA is the preeminent leadership development organization for girls, with 2.5 million members—1.8 million girls and 800,000 adults. Girl Scouts is the leading authority on girls’ healthy development, and builds girls of courage, confidence, and character who make the world a better place. Today, and spanning coast to coast and across the globe, Girl Scouts of the USA is the largest girl focused organization in the United States and a household recognized brand. Many know the organization from its iconic Girl Scout Cookies (yes, they’re delicious!), but Girl Scouts is so much more.

As a mission driven nonprofit organization, Girl Scouts of the USA has been championing girls as they discover their dreams and work together to change the world. From navigating a rocky hiking trail to advocating for climate justice, Girl Scouts of all backgrounds and abilities can be themselves unapologetically as they rise to meet new challenges and discover the issues that matter most to them. GSUSA describes themselves

as a team of doers, innovators, problem-solvers, creators, and dreamers collaborating to support Girl Scouts in 111 local chapters and 152 countries and engaging 50 million alumni.

Everything Girl Scouts do builds their curiosity, kindness, and can-do spirit. The Girl Scout community means girls are building their self-confidence by making friends, finding adventure, giving back to their

communities, gaining leadership skills, having fun, and earning awards for their achievements. Notably, Girl Scouts of the USA believes their programs should positively impact not girls, but their families too.

That’s why 91% of caregivers say Girl Scouts is welcoming to families of all kinds; 83% of families say Girl Scouts connects them to something bigger; and 8 in 10 families say they value being part of the larger

troop community. Engagement with Girl Scouts USA means better academic, social, and leadership outcomes for girls and their networks.

You Will

The Technology Department is a critical driver and enabler for the Girl Scouts movement.  This is where technical expertise, such as application development, data engineering and infrastructure support all reside to deliver the best experience for girls, volunteers, and supporters.  Directly tied into strategy and innovation, technology solutions crafted in partnership with councils and business partners range from proof of concepts to deployment of highly complex and critical systems.  We deliver technology expertise across all the disciplines and key business systems for the GSUSA application portfolio.  Come join the team and make an impact!

The Manager, Technical Product Owner is primarily responsible for working with IT business partners within GSUSA and with Girl Scout c ouncils to draft requirement documents, ensure proper prioritization, test features in development, and deliver data-driven analyses to leadership and stakeholders . T he Technical Product Owner must balance multiple projects of varying difficulty in an Agile framework, while working with stakeholders with different levels of technical expertise to drive success in their workstream. The Technical Product Owner will specifically be dedicated to work involving eCommerce such as our front facing eCommerce site as well as our c ouncil Point of Sale systems.

Essential Responsibilities

Engage stakeholders to draft, revise, and finalize business requirements and user stories for IT solutions including clear acceptance criteria, while ensuring requirements remain within the scope of the project. This must include determining strategy and Key Performance Indicators (KPISs) at the outset of a process to avoid inconsistent and inefficient results.

In addition to writing and grooming requirements, creation of detailed data analysis outlining solutions, opportunities, and risks where applicable . Articulate what is technologically feasible versus what is functionally and financially reasonable, while incorporating input from various stakeholders.

C ommunicate early and often with the Project Management, Data Engineering, Data Quality and Management, and Data Analytics teams to ensure resources are available when finalizing or adjusting requirements, and to ensure an integrative solution within the GSUSA digital platform architecture. This role will manage communications with stakeholders and drafting of Presentations to support that communication where required .

Perform and document necessary testing on the platform to ensure stability including User Acceptance Testing and performance testing oversight where required while facilitating the closure of bugs/issues that may present themselves.

Bridge the gap between IT and stakeholders (internal, vendors, and Councils) to improve processes, products, and services through data analysis and requirements definition . Provide clear communication and change management solutions for leadership and stakeholders when required .

Maintain requirements and other documentation in alignment with IT Department project management guidelines and standards while improving upon our framework where possible.

Address high level customer service issues that require Product-specific knowledge in order to ensure that bugs come to light , issues are addressed , and customers are receiving the right level of responsive service.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Competencies

• In depth knowledge of the Agile framework with the ability to balance multiple projects of varying difficulty
• Interact with stakeholders with different levels of technical expertise across the Girl Scout movement.
• Five to ten (5-10) years’ experience in business requirements and analytics.
• Collaborate with stakeholders and Enterprise Data team to draft, revise, and finalize requirements and user stories.
• Create data analysis to provide optimal solutions and change management.
• Two or more (2+) years’ experience working on eCommerce platforms/products.
• Work with Customer Service to elevate bugs and address them where possible.

Required Technical Skills

Project Management Software ( I.e. Jira, Wrike, Rally)

Advanced Database Knowledge

(Preferably Salesforce or similar customer relationship mgt. tool.)

Advanced BI Knowledge

(Preferably Looker or similar business intelligence tool.)

Advanced Level of Microsoft Office Suite ( i.e. Word, Powerpoint , Excel, Sharepoint )

, Degrees, Certifications)

REQUIRED EDUCATION AND EXPERIENCE (i.e.
Degree or Equivalent Experience:
Bachelor’s degree or equivalent experience
Minimum Years of Experience: Minimum of five (5) years’ experience in a corporate environment
Certifications Requirements
Project Management Professional (PMP)
certification a plus
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT: This job operates in a professional office environment.
POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are Monday through Friday with a 35 hour per week schedule. Occasional evening and weekend work may be required as job duties demand.
You Need
Must be Covid-19 vaccinated
Salary range $80,000 -$117,000
Featured Benefits
What We Offer:
Benefits
We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes
Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office.
Paid Time Off: 
GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays, and year-round early closures on Fridays and preceding most holiday weekends. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.
Other Benefits

• 401(K) with company match
• Flexible work arrangements
• Company-paid life insurance
• Dental and vision coverage
• Sick leave
• Access to Employee Engagement G roups
• 12 weeks of paid parental leave
• Short- and Long-Term Disability for salary continuation
• Both plans include GSUSA partial subsidy of premium costs
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
• Health and Wellness Classes and Activities throughout the year
• Medical and Behavior al Health Coverage
• Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance .