Manager, Supply Operations Jobs

Bellhop is one of the fastest-growing companies in the $30B moving market and is on a crusade to transform the industry into a space that's more trustworthy, reliable, and fun. We do this by combining our first-to-industry tech-enabled logistics management platform with an outstanding crew of movers, drivers, and 3rd party companies to deliver a more enjoyable experience. We have a heart for delivering outstanding customer service in a space that's known for letting you down - and we do that one high five move at a time.

• This is where you come in..

Core to our ability to deliver on our customer process isthe ability to marshall our assets – pros, carriers, third-party moving companies – and deploy them efficiently to help our customers move. The dynamics of our business require an agile system that enables us to assign, dispatch and fulfill moves. Included in that requirement is the ability to provide excellent support to our teams in the field before, during, and after a move.

In this role, you will be tasked with managing a team that dispatches Bellhop’s on the ground resources and is the first line of support for any issues on move day. Part of this role will be identifying opportunities to improve or optimize our existing processes and then implementing the changes necessary. You will have access to Data and Product resources as well.

The ideal candidate has worked in a fast paced environment and demonstrated evidence of improving operations and problem solving by using data analysis to build processes, soliciting feedback and generating consensus, and then managing a team to implement the new solutions. The candidate should also have excellent written and verbal communication and be willing to understand the ins-and-outs of moving.

WHAT YOU WILL OWN:

• Manage a team of Supervisors and Agents to run a system for order fulfillment (Pros, Drivers, Carriers, and 3rd party Movers)
• Create and implement process improvements to daily fulfillment operations
• Optimize assignment and fulfillment including scheduling, route planning, and delivery efficiency
• Work cross-functionally with Business Intelligence, Product, and other key stakeholders

A CANDIDATE WE'RE EXCITED ABOUT HAS:

• Clearly demonstrated bias toward action
• Experience managing a team of hourly Supervisors and Associates to financial and operational metrics
• Strong analytical and structured thinker
• Demonstrated experience using tools such as Google Sheets and SQL to build and iterate on tools that address key business needs
• Experience working x-functionally

OUR VALUES:

While each member of our team has a specific, clearly defined role, we’re all connected by a strong set of values that’s been developed to build long-term relationships, foster advancement, and guide the decisions we make. We want each individual at our company to grow as we grow. And so we invest in their professional development and support them as they learn new skills and take on bigger challenges.

To bring out the best in our people, each day we encourage and celebrate:

Innovator’s Mind. Drive to identify opportunities and create solutions to better serve our customers.

Servant’s Heart. The devotion to care for others by putting them first and treating them as we’d like to be treated.

Winner's Drive. We relentlessly raise the bar in our efforts. We learn quickly from our mistakes.

WHY WORK AT BELLHOP?

Because every day you will be able to see the positive impact you have on people’s lives. Moving is considered one of the most stressful experiences people go through, and we have found a way to make it easier and more comfortable.

Because you will collaborate with exceptionally talented people. Our tech-enabled approach means you will work with teams of top-shelf engineers, product managers, operations strategists, customer-care specialists, and growth experts. You will also be joining us at a time when you’ll have a huge opportunity to chart the course for our continued growth.

Because our culture sets us apart. We have ambitious goals and make sure everyone feels encouraged to own their portion of the business, experiment with new ideas, and take the proper actions to achieve success.

Because we take good care of each other. We provide competitive compensation packages that include a significant equity incentive as well as health coverage and accommodations to achieve a sustainable work-life balance.

Bellhop believes if we want to build a company that works for everyone—we must include everyone, which is why we're proud to be an equal opportunity employer that complies with all applicable federal, state, and local fair employment practices laws. Bellhop strictly prohibits and does not tolerate harassment or discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, gender identity, age, physical or mental disability, citizenship, sexual orientation, past, current or prospective service in the uniformed services.