Manager, Restaurant Segment Lead

Manager, Restaurant Segment LeadOverview
Be part of a team that brings the best of Mastercard to our customers.
The Data & Services (D&S) team and solutions fuel growth for Retail and Commerce partners globally by providing cutting edge services in the areas of Loyalty, Personalisation and Business Experimentation.
The Manager, Restaurant Segment Lead is a key role in the Retail and Commerce Segment function under the Business, Integration and Expansion team in Data & Services (“D&S”). Segments provide the strategic direction for vision, products and capabilities to meet market, competitive, and client partner needs and act as a customer-first steward for our business.
Role
In this role, you will be responsible for driving our Restaurant practice forward, by consistently innovating, problem solving, and partnering across business lines.
This role will be responsible for defining the growth strategy for the Restaurant segment, which is recognized as a priority sub-segment for accelerated growth potential. As such, this role reports to the VP of Retail Segment.
The role involves understanding current partner & market needs and trends, ensuring that Mastercard Data & Services optimizes current offerings to support these needs, as well as considers new products, capabilities, and services to consider for future growth.
The ideal candidate is passionate about delivering data-driven, customer-focused solutions to customers, highly motivated, intellectually curious, solutions-oriented and possesses an entrepreneurial mindset. Additionally, the ideal candidate is well known for being highly collaborative with the ability to influence, managing projects to flawless completion, with a high level of accountability.
Key Responsibilities:

• Provide product / solution expertise to assist in crafting customer value propositions working with Marketing and Sales Teams
• Partner with New Product Development and Product Management on transformative initiatives, new solutions, and evolution of existing solutions
• Track Restaurant Segment growth and diversification targets globally
• Lead discussions with industry partners, when required, and represent Mastercard at Restaurant industry groups and external events
• Coordinate, prioritize, and support customer-facing discussions for priority accounts with Mastercard Account Management, Market Development, and Specialist Sales.
• Provide Subject Matter Expertise around Restaurants for the Retail Practice – providing thought leadership around trends, segment needs, and growth strategies, organizing initiatives and projects to progress the Segment agenda, and monitoring performance of delivery
• Partner with business development to create a strong, data-led co-brand offering in the Restaurant space
• Leverage technical knowledge and project management skills to apply forward thinking and reduce unforeseen challenges
• Responsible for coordination of external communications teams to ensure maximization of all opportunities
• Manage the Restaurant Segment short- & long-term strategy and oversee tasks to completion, resolving challenges to keep all activities on scheduled timelines
• Identify potential partnership areas and targets within the Restaurants space and work with M&A and the VP, Retail Integration and Partnerships to evaluate and prioritize opportunities
• Work with the VP of Retail Segment to ensure Go to Market readiness for Restaurant products and solutions, in partnership with the Product Management and Sales teams, to drive aggressive growth in the segment and gain customer confidence
• Monitor customer opportunities, market intelligence and industry innovation to ensure Mastercard is providing smart solutioning
• Support and lean-in around other retail verticals and strategic initiatives on an as-needed basis.

All about You/Experience

• Intimate knowledge of the key challenges faced by Restaurants, particularly where D&S have a right to play - insights, analytics, data, consulting, personalization, loyalty and innovation.
• Commercial acumen and experience working directly with customers
• Thorough understanding of Restaurant key performance indicators and other metrics for Restaurant business measurement.
• Ability to communicate at all levels internally and externally
• A successful influencer in matrixed and distributed (global/regional/market) organizations
• Desire to grow into a people leader with proven ability to lead high performing teams
• Strong problem-solving skills and ability to probe to understand customer needs
• Deep understanding of Restaurant business models (e.g. Company-owned, Franchise) and go-to-market nuances for each.
• Ability to influence and challenge
• Execution-oriented to drive the right outcomes for customers, partners and Mastercard
• Structured and thorough, with excellent project and stakeholder management skills
• Exceptional at relationship building, conveying credibility and confidence
• Strong background of working in or serving the Restaurant industry

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
• Report any suspected information security violation or breach, and
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;

Westchester County Salary Range: $135,700 - $210,450