Manager, Quality & Patient Safety, Ambulatory

Organization:

SMF-Sutter Med Foundation- Central

Position Overview:

Works collaboratively to lead and establish appropriate performance management/quality improvement systems. The Manager is responsible for overall implementation and maintenance of quality management programs and facilitates assigned programs with specified objectives. This includes compliance to standards of the National Committee on Quality Assurance (NCQA), Integrated Healthcare Association (IHA), Centers for Medicare and Medicaid Services (CMS), health plan regulations and contractual requirements, standards, and projects pertaining to quality management, standard work and clinical improvement initiatives. Assumes responsibility for ensuring or supporting assessment and planning, performance measurement and monitoring, evaluation and quality improvement for the delivery of quality patient care.

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EDUCATION

• Bachelor's: Management, public health, nursing, business administration, organizational leadership or related field. or equivalent education/experience

PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:

• 8 years progressively responsible experience in patient safety /quality/performance improvement clinical or educational environment.

SKILLS AND KNOWLEDGE

• Must be able to deal appropriately with confidential and sensitive information and to demonstrate diplomacy, tact and a high level of professionalism.
• Organizational skills, ability to work on multiple projects under multiple deadlines; must be highly energetic, and able to embrace challenges and change. must be a team player and work well with a variety of people in all levels of the organization
• Exemplary written and oral communication skills; to include presentations and comprehensive analysis reporting on performance improvement issues.
• Experience in successfully facilitating collaborative, cross-functional projects, including the ability to define program project or process objective, identify stakeholders and their interests, plan steps, coordinate and allocate human, technological, and fiscal resources to accomplish goals and objectives in a resourceful and timely manner.
• Ability to evaluate the performance of staff, identify behavior and performance problems, and staff development needs, and take appropriate actions as necessary.
• Knowledge of and experience in process improvement (e.g., lean or process transformation).
• Ability to compile, organize, summarize, prepare in text or graphic form and proofread extensive spreadsheets and data from a variety of sources. ability to write executive summaries.
• Advanced computer skills in microsoft office: [word, excel, outlook and powerpoint] epic, midas
• Understands applicable quality measures as defined by hedis, integrated healthcare association (iha), cms, accountable care organizations (acos) and other ambulatory quality measurement programs.
• Must have organizational skills and the ability to balance numerous priorities at the same time, be detail-oriented, self directed and able to work with minimal supervision.
• Customer service skills.
• An in-depth knowledge of regulations and guidelines for governing areas of responsibility.
• Experience leading safety/quality/clinical effectiveness initiatives with high level of independence.
• Operations, leadership, critical thinking, analysis, teaching, facilitation, coaching, mentoring and project management skills required.
• Ability to implement department policies and procedures and ensure adherence.
• Ability to partner and collaborate with physician leadership and work effectively with providers and physician site leadership.
• Ability to analyze problems, to reach practical conclusions, and institute effective changes.
• Ability to train staff in various quality improvement and performance improvement methodologies.
• Knowledge of population health management practices, policy, programs, initiatives and functions.

Pay range: $45.81 - $68.71 / hr

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Friday, Monday, Thursday, Tuesday, Wednesday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

This position is work from home eligible.

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.