Manager, Quality Assurance Jobs

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for coordinating and managing the audit programs and vendor management oversight activities and processes within the Tech Ops organization.
• This job is a member of the Quality Assurance Team within the Integrated Operations Division.
• The primary role is to develop, establish and enforce standards and measures for the maintenance, engineering and vendor management functions.

What you'll do

• Coordinates and manages the audit requirements of aircraft line maintenance to include aircraft fueling, both fuel storage and into-plane fueling and deicing activities
• Interacts with all operating departments to develop tactical and strategic oversight of all Maintenance, Repair and Engineering operational elements
• Where appropriate, advises on changes and their implementation and provides training, tools and techniques to enable others to achieve quality.
• Coordinates and manages the QA Program resources that interface and function as a part of the Tech Ops Quality and Safety Management Systems
• Identifies training and development needs for his/her work group and ensures that appropriate training is provided to meet the needs
• Partners QA activities with other functional contributors to the Continuous Analysis and Surveillance System (CASS) through a data-driven process. This includes comprehensive oversight of assigned base/line maintenance and repair activities, as well as related engineering and support functions.
• Monitors and advises on the performance of the quality management system and produces data and reports on performance, measuring against set indicators
• Acts as a contributing member of the CASS working group to analyze and identify areas of increased risk and directs the audit schedule based on those risks
• Ensures that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing AA's business operations

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• A successful track record and experience with process improvement in maintenance and/or production environments
• 5 years related Quality Assurance experience
• High School diploma or GED equivalency
• 5 years' experience in related aircraft maintenance and/or engineering positions
• Line and/or Base station, operations and/or shop experience at a Level 4 supervisor or above

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's Degree in a related field
• FAA A&P license
• 10 years experience in related aircraft maintenance and/or engineering positions

Skills, Licenses & Certifications

• Working knowledge of FAA, OSHA, EPA and other governmental regulations pertaining to aircraft maintenance, repair, engineering and vendor management
• Knowledge of principles and processes for meeting quality standards for products and services and evaluation of those processes
• Airline and aircraft maintenance technical knowledge
• Working knowledge of AA Tech Ops policies and procedures
• Understand and create plans utilizing a wide array of airline and aircraft maintenance technical and process measurement data
• Line maintenance requirements, including aircraft fueling and deicing
• Working knowledge of the applicable CFRs and their application
• Knowledge of principles and methods for quality assurance program design and the measurement of quality / compliance

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.