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Manager Project / Program Jobs
Company | IDEMIA |
Address | California, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Computer Hardware Manufacturing,Information Services |
Expires | 2023-05-26 |
Posted at | 1 year ago |
Overview
- Other initiatives as assigned
- Responsibilities entail all aspects of the customer contract and relationship lifecycle: supports pre-sales activities (to include customer quotes/proposals/competitive bid process), accountable for system upgrades (to include working in partnership with assigned Project Managers for large project deliveries during the following phases: planning, scope definition, design, execution, and delivery), oversight for the program during the maintenance phase and ensuring sustainment of deployed solutions, resolving technical and non-technical issues.
- Establishes and maintains a regular program review cadence to gauge account health by monitoring account issues and activities to ensure timely responsiveness to customer needs.
- Manage the account P&L to ensure account financial targets are met by achieving revenue objectives and by managing budgeted costs. Tracks progress against milestones, deadlines, budgetary guidelines, or other performance indicators, and prepares reports to senior management.
- Own devising strategies for portfolio of accounts, to ensure overall growth and general betterment of the program(s). This may entail activities involving strategic planning with customers to ensure longevity of the account relationship and growth within the account by educating the customer on IDEMIA technologies; by facilitating potential process improvements within the customer’s operations; by supporting activities for managing product EOL initiatives with the customer;
- Coordinates necessary activities amongst various groups in a matrixed organization to ensure contract deliverables, SLAs, and overall customer satisfaction is met and maintained.
- Can manage issues and problems of medium to high complexity, and refers/escalates more complex issues to higher-level staff only if necessary.
- Desire familiarity with State & Local government organizations, including procurement processes, both as related to law enforcement and civil agencies.
- Possesses solid working knowledge of program management and project management principles.
- Typically requires BA and minimum 5-10 years in a similar position and/or industry.
- Excellent communications, organizational, presentation skills.
- Requires customer-facing experience
- Can work independently with minimal direct supervision
- Prefer familiarity and skills with biometric-based identity solutions, civil enrollment programs and criminal justice programs.
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