Implementation Program Manager Jobs

Position Overview

The Implementation Program Manager is responsible for leading technical projects and programs that span across Claims Cost Solutions (CCS), as well as other business units. You will be responsible for driving operational enhancements, business processes and management reporting. You will be responsible for providing team development, coaching, training while achieving established goals and department objectives.

Key Responsibilities

• Manage relationships with key internal stakeholders
• Provide oversight and escalation path for ongoing service and management of new business initiatives, software upgrades, new releases, and enhancements
• Establish team standards for creating and maintaining project plans, status reports, and other documentation
• Work closely with internal PMO Operations teams to ensure proper subject matter expertise is available to support implementation process
• Document scope of work in all stages of implementation; noting customizations, routing rules, technical requirements and other business needs identified during the implementation process
• Experience working cross- lines of business and with outside vendors
• Meet or exceed client expectations by building relationships, facilitating meetings, and resolving issues
• Develop and align personal and organizational team goals for assigned reports and support initiatives/trainings for team to meet or exceed expectations
• Experience leading and working within agile teams (including but limited to roadmap and change management)
• Contribute to work effort outcomes by effective team and capacity planning, project scope management, resource allocation and negotiation, risk mitigation, cost management, and escalation communication
• Accountable for communication both internally and externally around the activity and the fulfillment of all requirements per the contract with partners and clients
• Lead various organizational program initiatives
• Maintain awareness of and ensure adherence to ZELIS standards regarding privacy
• Coordinates and assists with the management of technical activities, including but not limited to the management of project schedules, resource allocation needs and deliverables for a specific account
• Provide status reports via defined Zelis application as well as customized reporting as requested

Qualifications

• Previous Implementation or Account Management experience required
• Demonstrates solid understanding and ability to create project plans, gather requirements and adhering to project plans/timelines
• Demonstrated proficiency in leading, coordinating and driving client implementation projects both with internal and external facing entities
• Experience in the Healthcare industry is preferred; working with healthcare claim adjudication partner vendors would be a plus
• Proficiency in partnering with IT for new vendor implementations

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Zelis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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