Manager, Product And Operations Technology

Reports To: Director, Product & Operations Technology
Department: Olympics
Location: Raleigh, North Carolina
Manager, Product & Operations Technology
ON LOCATION
On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion, and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, Super Bowl, NCAA Final Four, New York Fashion Week and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals, the company also owns and operates several of its own unique experiences. On Location is a subsidiary of Endeavor, a global entertainment, sports, and content company.
THE ROLE
The Manager, Product & Operations Technology is primarily responsible for maintaining an expertise as it relates to proprietary inventory management systems and 3rd party tools in support of and from the viewpoint of the On Location Olympic Commercial Hospitality and Sports Experiences teams. The Manager works closely with team to drive strategy, enhancements, maintenance, and training tools directly associated with the Product, Hotel, Operations, and Experiential workstreams. This position will also work with other functional areas and business units in developing and driving consistent processes related to our technology systems and operations.
Essential Functions & Responsibilities
Primary Responsibilities

• Collaborate with teams and oversee product builds to establish efficiencies and consistencies in product development. Ensure that all Olympic and Sports Experience teams are using the system effectively and similarly to streamline communications, data and reporting, and event team processes.
• Develop documents and presentations for operational accountability (e.g., checklists, quality assurance tests, project management) for the Product & Operations Technology team and share best practices across other workstreams.
• Technology driven; provide leadership and issue resolution as it relates to processes, technologies, and propriety systems that product and event teams utilize.
• Support onsite event execution logistics related to product management and event operations such as product builds, reporting, guest check-in, transportation and more.
• Influence process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity.
• Collaborate with Technology, product managers and the multiple event team workstreams to create enhancement projects, prioritize work, schedule and manage deployments, and provide status updates.
• Assist in testing system enhancements; clearly communicate and identify further developments and/or enhancements needed for successful functionality.
• Cultivate a working knowledge of all events/services to provide appropriate product and technology leadership and support as it relates to event needs.
• Apply critical thinking skills to resolve internal and external issues regarding proprietary Inventory Management System(s).
• Organize and analyze requests for system enhancements from event teams; develop enhancement documents and plans and collaborate with technology on requests.
• Identify, understand, and remove roadblocks.
• Establish and maintain working knowledge of 3rd party systems in support of overall project management.
• Develop and maintain continuous knowledge of internal workflow processes and technologies, specifically proprietary inventory management system(s). Identify areas of improvement in workflow processes and implement solutions.

Other Duties & Responsibilities
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice. This position may be responsible for managing direct reports and carrying out managerial responsibilities according to the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel
Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required. Expected travel may range from 10-15% annually.
Qualifications
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Education And/or Experience, Knowledge, Skills, And Abilities
Bachelor’s Degree in Project Management, Technology, Hospitality, Sports Management, Business or a related field, or equivalent experience preferred.
Preferred Education And/or Experience, Knowledge, Skills, And Abilities
Experience with multiple technologies and proprietary system development related to point-of-sale solutions, inventory management, and data analytics.
Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
Excellent time-management and organizational skills.
Excellent situational analysis and decision-making skills.
Experience in the Travel & Hospitality industry.
Experience working with multiple technology and software platforms, including but not limited to Office 365 platform, Asana, Smartsheet, and other digital collaboration systems.
CORE VALUES
We Uphold These Values In Our Quest For Excellence
As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best.

• Propel the power of diversity, in thought, team and experience.
• Do the right thing and bring others along with us — always.
• Partner to generate win-win solutions.
• Exceed all service expectations with our customers, our partners, and each other.
• Create value by enriching people's lives.
• Exude respect and gratitude — treat others as you would want to be treated.
• Ignite and empower our team's entrepreneurial spirit.

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.