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Manager Patient Safety - Target Zero
| Company | Children's Hospital Colorado |
| Address | , Aurora, Co |
| Employment type | FULL_TIME |
| Salary | $99,988 - $149,981 a year |
| Expires | 2023-07-13 |
| Posted at | 1 year ago |
Why Work at Children's....
Here, it’s different. Come join us.
Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.
Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit, and a celebrated history, we’re making new strides every day.
We’ve been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the nation’s top 10 pediatric hospitals by U.S. News & World Report.
As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.
Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.
That’s why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.
A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different.
Job Overview
The Patient Safety Manager is responsible for managing operations for the Patient Safety Department through the prioritization, resourcing, design, implementation, monitoring, and evaluation of highly complex or controversial initiatives. The Patient Safety Manager oversees the development of internal processes to achieve desired outcomes which may focus on Target Zero, the organization’s preventable harm program focused on patient and team member safety, and/or the organization’s Patient Safety Evaluation System. The Patient Safety Manager accomplishes this while also promoting safety culture, cause analysis, high reliability, and proactive risk assessment for harm mitigation at all levels of the organization. The Patient Safety Manager reports to the Director of Patient Safety.
Additional Information
Department: Patient Safety
Hours per week: 40, eligible for benefits
Shift: Monday to Friday business hours. Hybrid position.
Qualifications
- LICENSURE: Registered Nurse (RN) licensure required for BSN.
- EQUIVALENCY: Master’s degree in Healthcare or Patient Safety can substitute for 2 years of required experience.
- CERTIFICATION(S): None.
- EXPERIENCE: Five (5) years of progressive experience in healthcare patient safety, risk, and/or quality, to include 1 year in leadership role.
- EDUCATION: Bachelor’s Degree in Nursing or healthcare field required.
Responsibilities
POPULATION SPECIFIC CARE
- No direct patient care.
ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.
- Participates in leadership activities for patient safety, contributing to the achievement of goals and objectives; participates and contributes information and recommendations to patient safety strategic plans and reviews.
- Creates and maintains comprehensive program documentation, ensuring patient safety activities adhere to appropriate guidance, documentation, governance, and metrics and that patient safety science methodology, including robust evaluation and ongoing monitoring, is effectively utilized.
- Meets with executives and stakeholders to ensure communication is transparent, understandable and cohesive.
- Develops an evaluation method to assess program strengths and areas for improvement. Monitors, and adjusts program to meet desired outcomes, performing the assessment and analysis of operations and processes; continuously evaluates and improves the patient safety program based on internal and external inputs. Ensures goals are met in areas including customer satisfaction, safety, quality and performance.
- In collaboration with the Director of Patient Safety may make decisions on hiring, terminations, promotions, and disciplinary actions as required; evaluates team member performance. Establishes team and individual performance metrics. Assists team members in achieving performance standards and identifies opportunities for continual improvement to performance standards.
- Performs lead work over patient safety team members who have been assigned responsibility for various projects within the program; establishes work plan responsibilities and scope of authority for stakeholders; ensures technical proficiency and productivity of patient safety team members and arranges for training as necessary.
- Monitors program milestones to maintain continuous alignment of program scope with strategic business objectives; ensures projects within the program are completed within established time and budget schedules; recommends modifications to patient safety team members to enhance the effectiveness toward the business result or strategic intent.
- Promotes a culture of safety; serves as a champion of organizational and safety culture, influencing culture change to support strategic and operational objectives; facilitates communication, execution and analysis of results for the Patient Safety Culture Survey such that data-driven action plans lead to targeted outcomes.
- Provides oversight to harm reporting processes that are used throughout the organization with an emphasis on Just Culture principles; provides feedback that acknowledges both the value of event reporting and review of reported events; provides analysis and identifying trends from reports.
- Promotes proactive evaluation and redesign of systems utilizing risk assessments, high leverage change strategies, and methodologies from other safety science disciplines such as human factors engineering, cognitive psychology, or industrial/organizational psychology. Ensures credible and timely review of safety events and near miss events, through utilization of cause analysis methods that address both system and individual accountability. Monitors timely completion of action plans and reports progress to hospital leadership.
- Serves as a patient safety expert in methodologies, analyses and problem solving; trains others in key concepts, skills and tools; designs and coordinates delivery of ongoing education to team members and leaders, on the science of safety, high reliability, just culture, safety practices, and patient safety initiatives through formal and informal learning sessions.
- Designs and implements systems to engage patients and families when appropriate in the patient safety program and seeks input from patients and families involved in harm or close call events as appropriate.
- Manages, coordinates and implements activities for the participation in national safety collaboratives, (e.g., Patient Safety Organization (PSO), Children’s Hospital Solutions for Patient Safety (SPS)); assures timely reporting ; actively participates in collaborative learning opportunities, facilitates implementation of best practices, alerts, and updates to drive patient safety improvement. compliance activities related to state and federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial or other confidential information.
- Develops communication strategies, provides updates to internal and external stakeholders and compiles data and prepares reports and presentations regarding patient safety program initiatives. Develops professional relationships with partners.
- Coordinates safety campaign and networking activities (e.g., Safety Awareness Week), including communications and continuing education credit when available.
- Selects, trains, develops, and evaluates patient safety specialist team members. Makes decisions on hiring, terminations, promotions, and disciplinary actions as required; evaluates team member performance. Establishes team and individual performance metrics. Assists team members in achieving performance standards and identifies opportunities for continual improvement to performance standards.
Other Information
SCOPE AND LEVEL
- Communications: Communication at this level is primarily internally focused and involves establishing and maintaining effective working relationships with team members, peers, directors, and executives. Provides guidance and interpretation of the enterprise’s policies, procedures, and standards. Provides information to higher-level directors and executives.
- Complexity: Work assignment is unstructured, and leader is responsible for implementing and managing a variety of objectives, resources, and initiatives to achieve the goals of the function. Duties performed include operational planning; developing standards, priorities, guidelines, processes, measurement (evaluation) systems; implementation of production and performance management standards; and allocating resources. Work is tactical and operational in nature.
- Decision Making: Employee is responsible for planning, organizing, allocating resources, ensuring compliance with procedures, and achieving the objectives of the function.
- Supervision Received: Responsible for achieving the objectives of function within the scope of established guidelines. Employee is expected to resolve problems that arise in the normal course of the work. Work is reviewed for soundness of judgment and feasibility of decisions.
- Guidelines: Guidelines are in the form of stated goals and objectives for function.
Physical Requirements
Ability to Perform Essential Functions of the Job
PHYSICAL REQUIREMENTS
- Audio-Visual: Depth Perception: Fair
- Use of Hands/Feet: Both Hands: Precise Motor Function (Or Fine Manipulation)
- Audio-Visual: Color Discrimination: Fair
- Audio-Visual: Far Vision: Good
- Audio-Visual: Near Vision: Good
- Weight Lifted/Force Exerted: Up to 50 pounds: Up to 1/3 of time
- Audio-Visual: Hearing: Good
WORK ENVIRONMENT
- Mental and Emotional Requirements: Makes decisions under pressure.
- Mental Stress: multi-tasking, meeting deadlines, prioritizing.
- Mental and Emotional Requirements: Independent discretion/decision making.
- Mental and Emotional Requirements: Manages stress appropriately.
- Mental and Emotional Requirements: Works with others effectively.
Equal Employment Opportunity
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.
Salary Information
Hourly Salary Range: $48.07 to $72.11
Benefits Information
Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to a best-in-class education benefit with 75+ tuition-free programs to help you advance your career.
As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.
Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.
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