Manager Of Support And Operations

Become a Manager of Caregiver Support and Operations with Tribute Home Care and play an important role in setting a new standard in elder care.
Make a difference - Find meaning - Lead - Collaborate - Grow
Have a voice - Laugh - Love your team
Tribute is looking for a compassionate, hard-working, and supportive leader to join our Massachusetts team as a Manager of Caregiver Support and Operations. This is a great role for someone passionate about relationship building, skilled at problem solving and motivated to work in a mission-driven environment.
About Tribute
Tribute is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve.
A day in the life of a Manager of Support and Operations
In this role, you will be responsible for managing, supporting and celebrating a community of caregivers, unsurpassed in Massachusetts for warmth, professionalism and reliability. You will cultivate strong relationships with our caregivers starting from the hiring process and extending throughout their time with Tribute.
This Will Be Done By

• Supporting an unparalleled employment experience through providing compassionate day-to-day support, coaching and development
• Evaluating and celebrating successes
• Assisting with the interview and hiring process for new Caregiver Associates
• Establishing consistent communication and developing strong, trusting relationships with caregivers
• Coordinating and participating in new-hire orientation and ongoing caregiver trainings

The role will involve travel to our Framingham Office to attend team meetings and to facilitate Caregiver orientation once a week. Additionally, it will involve travel to meet and visit with caregivers in the community. When this person is not attending in-person meetings or visiting caregivers in the community, they have the flexibility to work from home.
This person is not required to have experience in home care. This role would be a great fit for someone experienced in education, hospitality, retail or restaurant management that is looking to do meaningful, mission-driven work, and to grow professionally.
Here's What The Ideal Candidate Will Bring To Tribute

• Warmth and compassion
• Strong organizational skills
• Unwavering, passionate commitment to the caregiver experience and service excellence
• Collaborative approach
• Proof of COVID-19 vaccination or exemption based on medical or religious reasons
• At least one year of previous leadership experience
• Attention to detail
• Bachelor's degree from an accredited college
• Strong written and verbal communication skills

Benefits Of Working At Tribute

• Strong, mission-driven culture
• Health, dental and vision insurance with generous employer contribution
• 401(k) retirement plan
• Opportunities for growth
• Regular business hours (Monday - Friday 8:30AM-5:00PM)
• A hybrid remote position, with the ability to work from home when not visiting with caregivers
• Fun, collaborative work environment with colleagues you'll love
• Competitive salary (starting at $60,000 a year)
• Unlimited paid time off

Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel: https://www.youtube.com/@tributehomecare
Are you ready to join the team?
If you think this opportunity aligns with your interests, passions and experience, the next step is to fill out our application. Our application process will ask a few job qualifying questions and require your resume and cover letter. Your cover letter is an important part of your application. Our hiring team hopes to learn what drew you to apply to this position, and why you feel your skills, experience and career goals align with this role at Tribute.
If you are selected to move forward in the hiring process, you will hear from our Manager of Talent Acquisition, Haley, to set up time to discuss the position further.
Tribute Home Care is an equal opportunity employer and values diversity at on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.