Manager Of Care Coordination

Position Summary
The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Manager of Care Coordination is responsible for the daily operations of the Advocacy, Suicide Prevention, Human Trafficking and other highly specialized Care Coordination services within Corbett Trauma Center. This position reports to the Director of Clinical Services and in his or her absence, the Senior Director of Corbett Trauma Center.
Strategic/Transformational Duties and Responsibilities

• Assists with day-to-day operations of the agency’s specialized care coordination services program through the clinical supervision of the care coordinators. This position is responsible for assisting with program quality, contract compliance, staff training and development, and developing community relationships.

Transactional/Administrative Duties and Responsibilities

• Maintains data for monthly funding and performance reports
• Builds relationships with community service providers
• Ensures all files are documented, according to program procedures
• Provides biweekly supervision with staff individually and provides group supervision at regular intervals
• Conducts supervisory reviews of files and monitors peer reviews
• Performs such other duties as may be assigned by the Director of Clinical Services or Senior Director of Corbett Trauma Center
• Provides evaluations, interviews and hires care coordinators
• Ensures staff is compliant with annual training requirements and provides opportunities for specialized training
• Monitors care coordination files for thorough and timely documentation
• Documents and reviews activity, time logs and other performance documentation following program procedures
• Provides emergency direct services to families through crisis intervention, treatment, case management, information and referral, and advocacy as needed.
• Ensures all victims of crime are aware of crime victims’ compensation benefits, and assists victims in completing victim impact statements, restitution requests, and victims’ compensation claims when necessary

Supervisory Responsibilities

• Directly supervises employees. Performs supervisory responsibilities by managing and allocating employee resources in accordance with company policies, applicable laws and company initiatives/goals. Responsibilities include interviewing, hiring, training and developing employees; planning, assigning, and directing work (including scheduling); appraising performance; rewarding, coaching and disciplining employees; addressing complaints and resolving problems. Acts as a change agent, and develops a high-performing team in the spirit of exceptional service to all internal and external partners. This position has signing authority and manages a budget.

Required Competencies

• Valuing & Fostering Diversity - Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
• Engaging Communication -Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Self-Management- Taking of responsibility for one’s behavior and well-being; Working effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment, and needs minimal supervision; Exhibiting a professional demeanor.
• Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively
• Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving -Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.

Education And Experience

• Valid Florida Driver’s License and insured personal transportation required
• Licensed by the State of Florida (Mental Health Counseling, Clinical Social Work, or Marriage and Family Therapy), preferred
• Possess managerial and clinical skills working with at-risk populations
• A minimum one year of supervisory experience, required
• Must be computer proficient with MS office products
• Master’s degree in mental health or social sciences field, or equivalent years with related experience.

Knowledge, Skills And Abilities

• Ability to determine work priorities and proper completion of work assignments
• Knowledge of domestic violence and victimization issues with children and their families, Florida Statutes, and mandated abuse reporting procedures
• Skill in interviewing clients to identify personal, legal, social and economic needs
• Ability to prepare reports, relating to clients, contracts, and grants
• Ability to utilize problem solving techniques
• Ability to serve as super-user of clinical software
• Knowledge of supervisory principles and practices
• Knowledge of and comply with HIPAA regulations
• Ability to understand and apply applicable policies and procedures
• Ability to communicate effectively verbally and in writing
• Knowledge of administrative principles and practices
• Knowledge of community resources.
• Knowledge of and comply with the policies and procedures of the Crisis Center of Tampa Bay
• Knowledge of crisis intervention and trauma treatment principles
• Skill in operation of word processing program on a personal computer
• Knowledge of Windows based computer operating system
• Knowledge of and comply with policies and procedures of the Hillsborough County school system, BOCC, Medicaid, CBC, VOCA, Office of Attorney General and the Children’s Board of Hillsborough County
• Ability to work independently
• Ability to collect, evaluate, analyze information and data entry
• Skill in dealing with social service clients under stressful situations
• Ability to establish and maintain effective working relationships with others

Physical Demands/Working Conditions
Physical Requirement: This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess clients, using verbal and nonverbal cues. This position also requires the ability to operate office equipment.
Working Conditions : Duties are performed primarily in an office setting. On occasion will require the use of personal automobile to travel to meetings and remote office locations and could be exposed to changing weather. The noise level is moderate.
Travel : Occasional local travel required for meetings, trainings, and to provide support between offices.
Hours : Monday-Friday, regular business hours. Hours may vary due to external meetings or events. Several CCTB services are open 365 days a year 24-hours a day. Employee may be required to work holidays, evenings, and/or weekends depending on client and staff demand and during hurricanes and other times of disasters/critical incidents with on call responsibilities afterhours and holidays.