Manager, Field Training, Bk, Us

About Restaurant Brands International

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI working towards its goal of improving sustainable outcomes related to its food, the planet, and people and communities.

Our Opportunity

Operations Trainers play an important role in the execution of classroom training for managers in the Burger King brand. As a sub-function of the BK Americas Operations team, Trainers will travel up to 60% of the time facilitating specially developed training content to varying levels of management from different franchisee organizations across the country. For that reason, we are open to all home based locations.

Roles And Responsibilities

• Support ongoing content designing and updates
• Facilitating course content per course design
• Conducting pre-training calls with franchisee leadership and staff to assess training needs and adjust course facilitation as needed
• Ensure course participants are properly certified upon course completion
• Support franchisee registration and enrollment needs (i.e. participant planning)
• Conduct post-training support routines (i.e. restaurant visits)
• Enrich courses with visual aids and other facilitation techniques to engage participants
• Managing and reporting travel logistics, travel budgeting, etc.
• Report outcomes from training

Required Skills

• Travel up to five days a week to Franchisee Restaurant locations and Franchisee offices, overnight travel dependent on geographical area but can be up to 35%
• Hands-on experience with Learning Management Software (LMS)
• ATD Training Skills Certification or equivalent certification preferred
• BSc degree in Education, Human Resources Management, Organizational Psychology or relevant field
• Knowledge of traditional and modern educational techniques
• Previous experience as a Training Facilitator, Training Coordinator or similar role
• Excellent communication and organizational skills
• Previous QSR or similar experience preferred

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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