Manager, Customer Service Jobs

Avery Dennison is seeking a Customer Service Manager to lead the EMEA customer service team, reporting to the Director, Customer Service and Sales Excellence. You will provide support and supervise the day-to-day activities of the customer service team, delivering excellent customer support, with the goal of ensuring customer satisfaction and execution of the operation plan.

Activities may include but are not limited to:

• Coordinates and supervises the daily activities of the team (in US, Brazil and Mexico) and is responsible for team leadership and tasks such as: attendance/vacation schedule, claims, training, coaching, and career development
• Review and monitor RFID Build Plan to ensure all requirements are captured and scheduled to meet customer demand
• Maintain a high level of communication within the customer service team
• Proactively communicate supply chain issues and provide alternatives
• Oversee day-to-day RFID order management to include, order entry, expedites, shipping inquiries, quality issues and their associated resolution
• Champion customer concerns, investigate and resolve problems and respond to customer inquiries
• Oversee and conduct assessments of customer needs within assigned business and regions
• Support Customer Service Director with any queries as required
• Actively participate in training to expand technical skills and improve services provided to customers
• Provide pricing and inventory information to customers

Essential Skills and Abilities:

• Data driven and process oriented
• Knowledgeable on technical aspects of assigned product lines and customers
• Able to effectively manage many priorities and issues
• Organize and able to prioritize, multi-task, delegate, and follow-up
• Strong written, verbal and presentation skills in English (other languages are a plus)
• Act as team role model and change-agent, positively lead and influence team members to collaborate together to achieve individual and business goals
• Possess strong business acumen
• Excellent problem solving and analytical skills
• Support the training and development of the customer service team, estimating workload needs, etc
• Strong customer satisfaction focus skills
• Effective leadership, development and training skills required

Education and Experience

• Two years of management experience is required
• Understanding of applicable ERP systems (Oracle, SAP) and other computer systems (Google Suites, SFDC, etc.) is preferred
• Bachelor’s Degree preferred, equivalent work experience will be considered
• Strong Office/Google skills (Excel, Powerpoint, Power BI, Qlik)
• Ability to travel, if there is a business need up to 30%
• Two years of previous customer experience is required

Additional information

We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:

• Competitive total rewards
• Workplace & work hours flexibility
• A place where you can develop and grow within the company
• A growing team with good spirits!
• International environment

Avery Dennison is an equal opportunity employer.

If you are interested in knowing more about our Diversity & Inclusion approach, please go to

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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