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Director Contact Center Sales And Service Jobs

Manager, Contact Center Sales And Support- Remote Us
By Seabourn Cruise Line At Seattle, WA, United States
Responds to manager related or escalated issues, includes supporting senior and executive leaders.
Minimum 5 years of experience leading a customer service and/or call center department
Extensive experience working within a customer service centric atmosphere
Experience building, leading and mentoring a team
Exceptional communication skills that can be shared with a wide audience while remaining clear, concise and diplomatic
Strong computer skills, including MS Office products
Director Contact Center Sales And Service
By Teachers Federal Credit Union At Hauppauge, NY, United States
Demonstrated project and budget management skills
Manage and lead processes for the continuous improvement of the member experience
Effective leadership and analytical skills including working knowledge of high-level budgeting, staffing models, scheduling, and industry technology solutions
Bachelor’s degree required or minimum of eight years’ experience in Call/Contact Center operations or sales and service role managing direct reports
Minimum six years of relevant experience in consumer banking/financial services
Strong mentoring and relationship building skills