Maintenance Jobs

Description:

Maintenance

FLSA Status: Exempt

Department: Maintenance

SUMMARY STATEMENT

The Maintenance Technician performs a variety of maintenance and repair tasks in order to keep the hotel in compliance with the company and government’s standards for functionality, cleanliness, safety, and security.

PRIMARY DUTIES AND ACCOUNTABILITIES

Maintenance Responsibilities (90% of Time)

• Maintains the basic upkeep of all rooms and common areas by ensuring all furniture, appliances and electrical equipment such as televisions, refrigerators, and light fixtures are in working order.
• Cleans and maintains the hotel’s exterior spaces such as the parking lot, swimming pool, landscaping, etc. 90%
• Ensures all paint and flooring meet company standards.
• Repairs or replaces all HVAC systems such as individual air conditioning units as needed.

Guest Service (Ongoing)

• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Offer guests assistance whenever possible.
• Ensures systems and procedures are in place and followed for guest safety and security.
• Answers inquiries pertaining to hotel policies and services.
• Assists guests and staff with anything that they may need from a maintenance perspective.
• Responsible for resolving escalated customer relations issues.

Other Duties as Assigned (10% of the time)

• Assists other maintenance engineers as needed.
• Reports any major repair issues or requests to the Maintenance Manager or General Manager.
• Properly secures all tools, equipment, and supplies after use.

Requirements:

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

• Superior customer service and communication skills
• Ability to efficiently work under time constraints.
• 1+ years of previous maintenance/grounds experience required.
• Use of personal vehicle may be required.
• Possesses good organizational and prioritization skills.
• Frequently walks, bends, climbs, kneels, and extends reach to complete assigned tasks.
• Must have working knowledge of plumbing, painting, HVAC, electrical, and other general repair skills.
• Ability to work independently.
• Must be able to push, pull, lift and carry 50+ pounds.
• Able to work a flexible schedule.
• May be required to travel.
• Possesses the physical ability to perform all of the above-mentioned duties within a defined period of time.
• Able to work independently and with others.
• High School Diploma, GED, or equivalent years of relevant work experience required.