Lpn, Virtual Care Jobs

Kaiser Permanente (KP) nurses advance the art and science of nursing through clinical and service excellence, professionalism, and leadership. The Licensed Practical Nurse - Virtual Care provides virtual nursing care to patients, members, and families to promote health and wellness and prevent illness. Collaborates with clinicians, leaders, and members of the virtual care team to deliver high quality care in accordance with scope of practice. Assist with patient education. Documents clinical information in the medical record.

• Monitors electronic messaging related to patient and provider requests and inquires within scope of practice and as delegated by RN. Manages messages in a timely and effective manner to resolve patient requests and concerns.
• Accurately documents patient data according to established guidelines and policies.
• Serves as an advocate for the patient.
• Determines patient and family health education needs, provides health teaching and counseling and evaluates effectiveness of the education process.
• Completes other department-specific procedures and nursing care within scope of practice and skill.
• Directs messages and transfers calls if outside of scope of practice to RN for management and resolution.
• Adheres to KP compliance standards and Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Kaiser Permanentes policies and procedures.
• May perform other duties as assigned.
• Participates in quality improvement activities or initiatives.
• Determines appropriateness and acuity of needs based upon electronic messaging content and initiates follow-up telephone contact within scope of practice.

• N/A.

• Graduate of an accredited nursing (LPN/LVN) program.

• Practical Nurse License (Georgia) required at hire

• Complete a Customer Service Assessment.

• Healthcare experience preferred.
• Customer service aptitude demonstrated through Customer Service Assessment.

PrimaryLocation : Georgia,Atlanta,Regional Office - 10 Piedmont
HoursPerWeek : 40
Shift : Day
Workdays : Tue - Sat
WorkingHoursStart : 08:00 AM
WorkingHoursEnd : 05:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : GTC|UFCW|Local 1996
Job Level : Individual Contributor
Job Category : Nursing Licensed & Nurse Practitioners
Department : Regional Office - 10 Piedmont - Appt Svcs-Call Center Advice - 2808
Travel : Yes, 5 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.