Local Scheduling Coordinator Jobs

About Us

Shoreline Happy Paws LLC is a growing, established, and well-respected professional pet care company based in Old Saybrook and serving 20 towns along the Connecticut Shoreline area from Madison to Stonington.

We provide dog walking and hiking, pet sitting, cat care, and overnight care as services – but what we truly provide is peace of mind to humans AND safe, loving, and reliable care to the pets we serve.

We have worked hard since 2010 to establish a solid reputation to not only help our clients with their pet care needs but also to go above and beyond their expectations. A great customer and employee and staff experience are paramount to us.

The Position

We are looking for an exceptional Local Scheduling Coordinator t to liaise with our team and clients to ensure smooth, timely, and successful business operations daily.

This is a part-time position to start, with the opportunity for full-time, should the candidate prove successful at this position.

We are looking for someone who agrees that pets are family, has a flexible mentality and schedule, understands the meaning of building strong relationships, is willing to meet a challenge head-on, and can approach any situation with professionalism and patience.

Please note, this is NOT a 9-5 desk job: while most operations are overseen during the day, last-minute client requests, emergency visits, schedule rearranging, staff emergencies, etc. can take place, and covering pet visits, dog walks/hikes will be REQUIRED during your shift.

Schedule

Part-Time Hours are 7 AM - 1 PM or 1 PM - 7 PM Monday - Friday CONSISTENTLY. The position is mainly remote but you must be within our service area during your shift ready to tend to field situations when necessary.

• Management is also expected to serve as Manager on Duty (MOD)/On Call one weekend per month.

Responsibilities include and are not limited to:

• Ensuring the schedule is set well in advance and processing client requests/cancellations
• Record-keeping and office management, answering the phone through an app, replying to emails
• Serving as the MOD for the entire duration of one of the following holidays: Easter, Thanksgiving, Christmas, and New Year’s (by lottery). Regardless, we try to schedule visits to make sure everyone can spend some time with family. Usually, there are always 1-2 staff members who want to work the holiday to receive all the holiday pay/tips per visit.
• Promote the company at events and within the community
• Ensuring CRM is up to date and reflecting the information staff need to see on the field
• Schedule, coordinate & review dog walks and pet care visits/service reports
• Staff management, oversight, and conducting meetings with staff as needed
• Liaising with management daily to organize tasks and set priorities (done via Slack/Zoom or in person)
• Training/shadowing new staff members
• Fill in for dog walkers and pet sitters on the schedule and perform dog walks, dog hikes, cat visits, etc when needed. This includes having your car prepped for transporting dogs for hikes at all times.
• Handle emergencies, including last-minute requests, staff absences or emergencies, pet emergencies, etc. (including holidays where you are MOD if staff members have an issue)
• Produce and deliver staff performance reviews, balance praise and discipline of team members, and be a generous mentor and coach
• Strategically placing new/merging data fields on CRM to improve the experience for both staff on the field and clients
• Liaise with management to coordinate new client onboarding, primary sitter assignment, and Meet & Greets

Requirements:

• Previous customer service experience
• Have a reliable vehicle and insurance and be willing to drive within our service area when needed
• Be able to operate a cellphone and computer and able to learn new software proficiently - we use technology all day every day (Slack, Canva, GSuite Apps, VoIP phone system, etc)
• Ability to multi-task and handle all situations with professionalism, confidence, and infinite patience!
• Work one weekend per month and oversee as MOD one of the 4 major holidays per year (Travel rush around Easter, July 4th Weekend, Thanksgiving, Christmas/NYE)
• Previous pet care experience (including your own) and understanding of animals and their behaviors
• Be able and willing to view this position as long-term. The owner, staff, clients, and pets will want to develop a long-term relationship with you
• Be friendly with a positive attitude
• Pass a criminal background check
• Be based/living locally in one of the towns we serve
• Exhibit a high level of attention to detail, with a strong emphasis on quality and excellence

A huge plus in your application if you have experience in two of the following:

• Graphic Design
• Video Production
• Human Resource/Recruiting/Employee Management
• Social Media and Content Creation
• Extremely knowledgeable about animals (dog behavior, body language, training, pets’ ailments, etc)
• Sales/Client Experience Management and Onboarding

Remuneration and Benefits:

• Tips/Gratuity for any on-field services you perform
• Costco Employee Membership
• 401K + Match
• Starting hourly rate of $17-19/hr correspondent of experience
• PTO
• Professional Development Assistance
• Paid Training
• Holiday and Bonus Performance Pay

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