Loan Operations Specialist - Title Processor

The primary role of this position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow team mates. Exemplify Del Norte Pride to live with character, feel with empathy, and act with passion; a key component of this is to identify the financial needs of the member and recommend an appropriate credit union solution.

Job duties of this position include but are not limited to:

• Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
• Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
• Perform a variety of loan account file maintenance.
• Maintain accurate records and track incoming and outgoing titles.
• Work effectively in a team environment contributing to the success of the department and organization.
• Administration and maintenance of Skip-A-Pay program.
• Provide universal dual support to other loan related areas.
• Performs other related job duties as assigned.
• Promotes a needs based member education culture within the department to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.

Knowledge and Skills:

• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• One year to three years of similar or related experience.
• Handles sensitive information with complete confidentiality and professionalism.
• A high school education or GED.