Licensed Eap Specialist - Remote ($27.07 - $53.08 / Hour)

Join employer, a global organization that delivers care and technology to help millions of people live healthier lives. As part of our team, you will have the opportunity to make a direct impact on health outcomes and advance health equity on a global scale. We offer a culture of diversity and inclusion, comprehensive benefits, and career development opportunities. Come be a part of our mission to care, connect, and grow together.

Primary Responsibilities

• Conduct telephonic assessments and provide solution-focused consultation to clients
• Update and enter clinical notes in the care management database
• Answer inbound calls for Employee Assistance Program (EAP) and Behavioral Health
• Assist members with issue resolution through short-term problem resolution
• Determine member eligibility, benefit coverage, and triage as necessary

Required Qualifications

• Ability to work a full-time schedule, 5 days a week, starting at approximately 4:00am Central time zone, including rotating weekends and up to 4 holidays per year
• Current, unrestricted, independent behavioral health license in the state of residence
• 3+ years of clinical experience post Master's degree
• 2+ years of experience with Windows PC applications and ability to navigate multiple systems
• Master's Degree in Counseling, Psychology, Social Work, or related field

Preferred Qualifications

• Call Center experience
• CEAP (or eligible to obtain)
• Experience supporting an Employee Assistance Program
• Ability to multitask and manage competing priorities in a fast-paced environment
• 2+ years of Therapy/Counseling experience working with Adult Crisis population and screening for risk
• Excellent communication skills, both written and verbal
• Experience in both behavioral health and substance abuse (dual diagnosis)
• Reside in Central or Eastern time zone

Additional Information

• Hiring Company is an Equal Employment Opportunity/Affirmative Action employer
• All remote employees must adhere to Hiring Company's Telecommuter Policy
• California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington residents only
• Hiring Company offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution
• Drug test required before beginning employment
• Hourly range for eligible residents is $27.07 to $53.08, based on factors such as education, work experience, and certifications

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.