Library Information Services Specialist

MOS Code: None

Under general supervision, provide Reference and Library programming functions and lead other employees in assigned technical or specialty service area.

Assist patrons in assigned area. Involves: Proactively provide customer service and assist patrons through various aspects of utilizing the Library, including the Public Access Catalog (PAC), copiers, printers, and checkout of library materials. Enforce and inform patrons of library account rules and regulations. Assist patrons with Library card accounts, including processing account applications, verifying account information, and ensuring accuracy of the account. Manage cash accounts; maintain reports, accept payment on account, and compile and summarize cash accounts, including verifying receipts and records from various money collection machines. Resolve customer account disputes through interviewing customers, analyzing account information, investigating facts, communicating about the situation with customer, and negotiating or enforcing resolution. May serve as an Acceptance Agent and assist with the processing of passport applications. Participate and provide support to committees or other groups as required. Keep abreast of changes in procedure, protocols, and services.

Answer reference inquiries and provide reader's advisory using a variety of automated library systems. Involves: Reserve books or other library materials upon request of patron or another branch location. Responsible for trouble shooting basic technology problems, and providing training on basic technology procedures as required.

Perform outreach activities and promote library programs. Involves: Schedule and provide presentations and special programs in the community. Promote library usage, programs and services for assigned area and Library System. Compile and maintain database of contacts with local businesses and organizations that support library programs and services. Conduct monthly visits to area schools to describe services and programs offered. Conduct library card drives. Coordinate, develop, prepare and implement workshops and programs. Maintain activity bulletin boards.

Participate in the evaluation of library materials and programs. Involves: Assist in maintaining assigned library collection. Recommend modifications to improve library collection. Participate in the review of recommended collection material from library staff members, patron requests and community groups. Assist with the planning of community programs and participate in the arrangement of program exhibits and displays.

Perform as lead worker. Involves: Receive instructions from supervisor. Coordinate activities of assigned staff and assist in scheduling routine work assignments. Train assigned staff on library procedures and resolve any problems encountered. Initiate recommendations for successful completion of work activities. Perform additional duties as assigned.

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Test Date: To be announced.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

Note: This is new advertisement for Library Information Services Specialist. You must apply if you are still interested in this position.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.