Leasing Associate Jobs

Salary range: $18.00 - $23.00 per hour, plus commission and bonus potential.

The Sales Associate is responsible for leasing apartment homes to potential residents and always encouraging renewals while providing excellent customer service in accordance with Holland Partner Group’s Core Values.

• Maintain communication with the Sales and Maintenance Teams regarding the status of units, work orders, etc.
• Organize, attend and monitor various community recreational and social activities.
• Maintain accurate knowledge of all information regarding the lease document, community, amenities, condition of all vacant units, models and common areas.
• Regularly inspect the customer journey path (including online advertising) to ensure information accuracy and property cleanliness.
• Responsible for leasing apartment homes while following the Point of Sale Process including the tour, lead follow-up, application, lease file and move-in coordination in compliance with applicable laws, company expectations and procedures.
• Perform all other duties as directed and assist the overall team effort in any way possible.
• Maintain a positive relationship with all Sales and Maintenance staff to ensure excellent inside customer service, teamwork, and accountability.
• Work with the Sales Team to increase property income, resident retention, and lease renewals, as well as encouraging sales on other income opportunities, through the Point of Sale Renewal program.
• Promote positive online reviews to support reputation management goals.
• Act as the first point of contact at the property, providing an exceptional customer experience to all.
• Collect security deposits, rents and all other funds associated with leasing and document each transaction properly in the community’s management software system.
• Participate in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property.
• Maintain accurate documentation and follow up on all leasing activity including, but not limited to, phone calls, guest visits, new leases and lease renewals; enter all activity into property management software daily.
• Act as a liaison for Residents and management, ensuring excellent communication, and maintaining documentation of all interactions and follow-up regarding Resident concerns.
• Represent the community and Holland Partner Group in a professional manner at all times.
• Maintain confidentiality of sensitive documents and information.
• Conform to company apparel standards and set a positive example for all Associates.

• Thorough knowledge of Landlord Tenant and Fair Housing Laws.
• Basic office organizational skills.
• Ability to understand and clearly explain legal and lease documents.
• Skilled in Microsoft Word, Excel and Outlook. Yardi software preferred.
• Strong diplomacy skills.
• Independent decision making ability within set parameters.
• Strong customer service orientation.
• Excellent communications and organizational skills.
• Strong verbal and written communication skills.
• Ability to accurately perform basic to intermediate mathematical functions.
• Ability to prioritize and accurately perform multiple tasks concurrently.
• Ability to work well with people and develop a positive rapport.
• Ability to work in a mobile leasing environment.

• Ability to lift or move up to 20 pounds.
• Fluency in English both verbally and non-verbally.
• Successful completion of the Sales Certification process.
• Hearing and visual ability to observe and detect signs of emergency situations.