Learning Administration Operations Manager

About This Role

Wells Fargo is seeking a Learning Administration Operations Manager to join the Learning and Development Operations Team.

In This Role, You Will

• Collaborate and influence all levels of professionals including more experienced managers
• Identify opportunities for process improvement and risk control development and escalates and resolves issues
• Make decisions and resolve issues regarding resources, objectives and operations of learning administration area and team to meet business objectives
• Manage allocation of onshore and offshore resources to deliver training
• Mentor and guide talent development of direct reports and assist in hiring talent
• Ensure escalated inquiries are managed through completion looking for trends and applying improvement techniques
• Interpret and develop policies and procedures for learning and development operations functions with low to moderate complexity within scope of responsibility
• Provide training, performance, evaluation and coaching of less experienced team
• Work independently on moderately complex issues and projects
• Ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Manage and develop a learning administration team with focus on process improvement and customer delivery who is responsible for utilizing a learning management system to do assignments, course loads, etc.
• Lead team to achieve objectives
• Engage stakeholders and internal partners associated within the learning and development operations area

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of learning and development and/or learning and development operations experience
• 2+ years of leadership experience

Desired Qualifications:

• Offshore experience
• Cornerstone Experience
• Experience overseeing the administration of learning management systems (LMS) and oversight of learning tools. Preferred LMS is Cornerstone.
• Experience in a vendor led environment
• Workday Experience
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Experience in a highly regulated environment with strong focus on operational risk management and controls
• Ability to drive and lead organizational change in a dynamic environment
• Experience with learning management systems

Job Expectations:

• This position offers a hybrid work schedule and has been posted in Mpls, MN; Des Moines, IA; San Antonio, TX; Dallas, TX; Phoenix, AZ and Charlotte, NC.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Reference Number

R-282893-2