Learner Services Operations Coordinator

Purpose of the Position

The Learner Services Operations Coordinator provides administrative coordination and project management support for the enhancement and implementation of departmental and interdepartmental initiatives. The Learner Services Operations Coordinator works professionally and collaboratively with team members and other key stakeholders within the department in support of efficiency enhancements.

The Learner Services Operations Coordinator reports to the Manager, Learner Services Training.

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Additional Voluntary Life Insurance (Team Member paid)
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Identity Theft Protection
• Employee Assistance Program – EAP (UMA paid)
• Anticipated starting pay rate of $18.00/hr; pay rate negotiable based on experience and qualifications.
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Short Term Disability (Team Member paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• Long Term Disability (UMA paid)
• Pet Insurance
• $50,000 Life Insurance (UMA paid)

Key Responsibilities

Functional

• Performs other duties as assigned.
• Assist with completing project and department initiatives, individual tasks accurately and timely.
• Assist with the coordination of departmental and interdepartmental project plans.
• Attend meetings, take notes, control PPTs, and provide follow-up action items after meetings (when applicable).
• Ability to liaise with other departments at the executive level to provide support with sponsored projects.
• Assist with training admin task, account management and onboarding support to ensure training initiatives are achieved.
• Perform quality assurance against any project tasks completed.
• Collect management requirements and tasks and input into a centralized project plan.
• Plan, coordinate and execute plans for department events and campaigns.
• Keep all project plans up to date with current notes, status updates, and additional action items.
• Close project, complete documentation necessary, and provide deliverables to department leadership.
• Communicate project changes to key stakeholders.
• Ensure that all projects are delivered on time and within scope.
• Operationalize and maintain recurring departmental operations.

Support Institutional Initiatives

• Engage in institutional sponsored activities and initiatives as appropriate.
• Lead with courage in support of change initiatives that impact organization.
• Manages and assists in coordinating efforts between departments within UMA.
• Keep current on institutional goals, objectives, and progress.

Compliance

• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.
• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.

Work Experience, Skills & Abilities

Minimum Requirements

• Ability to learn rapidly and adapt to a dynamic business arena.
• Attend onsite monthly office days
• Ability to support a diverse and inclusive work environment.
• Experience with project and event management.
• One year of experience working across various functional groups such as HR, IT, Sales, Finance, Marketing, etc.
• Creative mindset with ability to identify new business opportunities and products.
• Ability to multi-task and handle a high-pressure environment with timeline pressures. Committed to projects with strong follow-up skills.
• Ability to professionally communicate in verbal and written English.
• High energy, entrepreneurial self-starter who works well in a complex, fast-paced, demanding and constantly changing environment.
• Strong communication skills; able to communicate both verbally and in writing and be comfortable communicating with managers, executives, and outside agencies.
• Excellent interpersonal, influencing and presentation skills.
• Four years of experience in operations and/or admin-related role.
• Associate degree and/or equivalent experience.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Skype and Microsoft Teams, Project, and Visio.
• Highly motivated and detail oriented with an outgoing and confident attitude.

Preferred Requirements

• Bachelor’s or other advanced degree.
• Project Management certifications.
• High level of computer proficiency.

Working Environment

• Office Environment – Must be able to work in the UMA office.
• Flexibility to work evenings and weekends as needed.

Physical Demands

• Requires occasional bending, stooping, and squatting.
• Requires long periods of sitting at a desk working on a computer.
• Requires occasional lifting of up to 10 lbs.

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody.

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

Acknowledgement

This job description is intended to be an accurate reflection of the current position. It may not include every job responsibility. Job duties may fluctuate based on needs of the business. UMA reserves the right to revise the job or require that additional or different tasks be performed.

I have read and understand all the responsibilities and accountabilities in my job description. This job description is a tool used by me and management to help assess, evaluate and provide guidelines and expectations for the position named herein. I understand that it is not a contract and it does not constitute any guarantee of future employment.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https//careers-ultimatemedical.icims.com/