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Language Services Program Coordinator

Company

City of Minneapolis
Address , Minneapolis, 55405, Mn
Employment type FULL_TIME
Salary $75,851 - $104,079 a year
Expires 2023-07-27
Posted at 11 months ago
Job Description
Position Description

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose—serving the residents, businesses and visitors of Minneapolis.

The Language Services Program Coordinator is responsible for ensuring that the Neighborhood and Community Relations (NCR) department continues to meet the increasing demand, support, and quality assurance of language services offered. The Language Services Program Coordinator manages this program and works with support staff to meet the needs of the enterprise.

This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office.


The City will host an information session regarding this position. The session is intended to answer questions about the position and provide guidance on the application/hiring process. Attendance is not required in order to apply and will not be taken into consideration when selecting candidates to move forward in the process.

Topic: Information Session: Language Services Coordinator
Time: May 23, 2023 12:00 PM Central Time (US and Canada)
Join Zoom Meeting
https://us02web.zoom.us/j/83556298839

Meeting ID: 835 5629 8839
One tap mobile
+13126266799,,83556298839# US (Chicago)
+16469313860,,83556298839# US

Job Duties and Responsibilities

  • Identify deficiencies and gaps in City programs, services, and activities which excludes residents and communities based-on language ability.
  • Support and collaborate on compliance with the City's Americans with Disabilities Act (ADA) Action Plan, as it pertains to Effective Communication and accessibility to City programs, services, and activities.
  • Gather and produce annual data reports of City’s language services usage.
  • Develop and support training for other department staff on language access awareness and compliance.
  • Develop and support training for other department staff on language access awareness and compliance.
  • Consult City staff on increasing accessibility of City programs and services along with developing and implementing effective strategies unique to Minneapolis’ diverse communities.
  • Oversee procurement and management of contracted vendors for the Language Services Program.
  • Understand City services and build good internal relationships to facilitate connections between departments and residents.
  • Monitor and coordinate the assignment of vendors to fulfill requested interpreting and translation services via the Language Services Portal.
  • Design, support, and implement language services’ systems and protocols as integral functions of City department’s operations, programs, services, and activities.
  • Manage oversight and compliance of the City of Minneapolis’ Language Access Plan.
  • Consult and provide technical support during development of (new) City departments projects, engagement activities, programs, services, and initiatives.

WORKING CONDITIONS: Office environment.

Required Qualifications

Minimum Education
Bachelor’s Degree in Ethnic Studies, Cultural Linguistics, Public Administration, Communications, Human Services, Anthropology, related fields or equivalent.

Minimum Experience:
Three years or more experience providing translation/interpretation services, experience working with contractors, experience working with accessibility design, managing programs and projects, developing and presenting reports, consulting,

Equivalency:
An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

Desirable Qualifications - Language:
Bilingual skills in Spanish, Somali, Amharic, Oromo, Hmong, Vietnamese and/or Lao.

Desirable Qualifications - Cultural competency:
Ability to relate and work effectively with people from diverse cultural, economic and ethnic backgrounds and people with disabilities.

An updated resume is highly encouraged.
Selection Process:
The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Union Representation:
This position is represented by a collective bargaining agreement between the City of Minneapolis and Minneapolis Professional Employees Association. For more information on the terms and conditions of this agreement please visit: MPEA.

Eligible List Statement:
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two months after it has been established.

Interview Selection:
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills and Abilities

  • Ability to lead and organize multiple projects.
  • Knowledge of community engagement principles
  • Understanding and respect for working across diverse languages, communication preferences, and community needs to ensure accessibility and inclusion in City programs and services.
  • Strong project management skills
  • Ability to be flexible and collaborate with individual(s) to mediate language access issues.
  • Ability to foster and maintain relationships across City departments.
  • System and program design perspective.


Benefits Summary
Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being.
Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page.
New 12 weeks of paid Parental Leave.
City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.
Insurance
Health insurance
Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.
Dental insurance
The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.
Benefits
Paid time off
Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements.
Retirement
City employees earn a pension and may choose to participate in additional retirement savings programs.

  • Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.
  • Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).
Transportation
Eligible City employees may choose to participate in the following transportation programs:
  • Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs-such as qualified parking and van pool expenses-with pre-tax dollars
  • Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.
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Learning and development
To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University and St. Mary's University of Minnesota are available to City employees.
Other perks
Employees can also take advantage of optional life insurance, flexible spending accounts, the Employee Assistance Program (Download PDF reader), technology discounts and more.