La Galaxy, Sales Coordinator

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Sales Coordinator will support and execute many aspects of sales and service for the LA Galaxy. The incumbent will provide clerical, administrative, and “Day of Game” support for the Sales and Service department under the general direction of the Sr. Director of Sales or his/her designee. In addition, the Coordinator will be responsible for some or all of the following: coordinating sales activities, game day duties, associate programs, customer service communication, administrative duties, and content review within the department to ensure constant quality customer service and that sales objectives are met. He/she will work during regular office hours and/or event hours including evenings, weekends, and holidays.

Duties & Responsibilities

• Work with ticket operations to assure timely delivery of tickets, proper billing, and follow-up throughout the year.
• Provide administration support for volunteer efforts of other departments (i.e. events or charitable functions).
• Handle direct mail correspondence, timelines and results including maintaining and driving all renewal correspondence campaigns.
• Create invoices, vouchers, and process ticketing orders. Manage inventory of sales items.
• Maintain www.lagalaxy.com/tickets and other sites to ensure quality of information, design, and updates.
• Coordinate all customer thank-you activities (e-mails, letters, helping reps with new account list to determine whom to thank). Respond to all feedback emails.
• Coordinate direct customer email campaigns – including STM updates, pre-sales, and general messages.
• Work with department Director and Managers to staff and supervise part-time sales associates to support overall customer service activities.
• Support game day staffing duties, ensuring quality at all client interaction points.
• Work with sales managers and database team to execute and schedule prospecting and customer service calls.
• Complete department travel, expense reports, and maintain budgets.
• Service assigned season ticket member accounts; upsell as needed

Required Qualifications (Job Knowledge, Skills, And Education)

• Must have experience in client account management or customer service.
• Excellent relationship building and people skills
• A minimum of 2-4 years of related work experience
• Drive to succeed and develop a career in the sports and entertainment industry results-oriented
• Ability to provide sales reports and contact status back to management on a daily and weekly basis
• Ability to read, listen, and communicate effectively; both verbally and in writing
• A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred)
• Excellent problem-solving skills
• Supportive of team environment and able/willing to adhere to departmental guidelines
• Experience in the sports and entertainment or hospitality industry preferred.
• Ability to consistently re-prioritize based on department needs
• Ability to learn and use complex computer programs
• Attentive to detail

Pay Scale: $ 17.01 - $24.81

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.