Kiehls Bloomingdales 59Th St - Ft Beauty Advisor - 1004021

Kiehl's Since 1851 was founded as an old-world apothecary in New York's Lower East Side neighborhood. From our earliest days, our staff has personalized every contact with a Kiehl's customer. Our fine formulations have always been made with the most unique natural ingredients found the world over.

Today, we serve customers everywhere with skin and hair care formulas derived from the most unique natural ingredients. By combining tried-and-true methods with the latest innovations from around the world, we assure the high level of quality and efficacy our customers have come to expect from Kiehl's for more than 159 years.

We have an exciting opportunity to join the Kiehl’s family as a Wholesale, Kiehl’s Counter Sales Representative. This position is responsible for achieving individual sales goals established by management team. Provide superior customer service standards and develop customer relationships that will result in repeat business. Responsible for product and brand image presentation while maintaining a neat and organized store.

OBJECTIVES:

Maximize retail sales by:

• Knowledge and expertise of all Kiehl’s Products at counter

• Knowledge and awareness of Counter status/department ranking.
• Execution of promotional activities/events, internally and management driven
• Maintain, develop and oversee Customer Registry Program (as per Wholesaler)
• Educate customers on product usage and regimen to gain
• Active in outreach programs
RESPONSIBLITIES:
Counter Status:
• Continuous evaluation and awareness of Daily Business record
• Developing Coaching for KCRs based on information learned from the DBR
Promotional Activities/Events:
• Set up Appointment Book with Event dates, times and goals
• Communicate the Event details and goals to team members to ensure alignment
• Track performance by KCR and coach to the needs of each individual KCRs
Training/Motivating Customer Service Representatives
• Observe selling interaction of all KCRs, and provide effective feedback for improvement
• Reinforce training schools based on training report. Conduct impromptu role plays, practice sessions
• Distribution and monitoring of goals, daily/weekly/monthly/yearly
• Constantly strive to build relationships with intersell sales associates.
Customer Registry Development
• Consistently encourage and motivate staff to register and maintain active client list
• Daily client calls and follow up activities for all staff members
• Be a role model and develop a client book and use the sample log to perfection.
Communication with Store Management
• Daily communication with Department manager. Communicate challenges, success stories and all pertinent information.
• Awareness of store regulations and policies
Interfacing with Key Departments in-store
• Awareness of all store wide activities and special events (fashion shows, store mailers, etc.)
• Establish relationships with key departments (personal shopper, bridal, director of special events, visual, etc.)

Outreach Programs (if applicable with wholesaler)
• Explore possible liaison with outside corporations/organizations
• Schedule and orchestrate mini training and educational seminars with outreach program contacts
• Arrange and organize all materials and staff needed for presentation
Organization (Stock staff responsibility)
• Maintains and oversees clean and organized counter operation
• Drawers and cabinets neat, organized and filled with stock and rotation of stock
• Display units up to date/clean
• Out of stock lists maintained daily/weekly
• Push lists

Qualities

• Selling and Educating customers with integrity

• Maintains professionalism at all times
• Motivates with positive reinforcement, praise & recognition
• Ability to address adversity with sensibility
• Communicates effectively
• Creative thinker
• Leads by example

What’s In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Salary Range: $22-26 hourly, dependent on experience
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.