Junior Marketing Communications Assistant

Highland Management Group delivers innovative solutions for campaign management through personal engagement, intuitive interactions, and fostering an environment where the customers truly do come first. Our campaign management teams are dedicated to treating each consumer with individual attention and focus in order to consistently improve the overall customer experience and service satisfaction. Highland Management Group is seeking a new addition to our team who is focused on delivering quality care to our valued customers.

Summary of the Position: The Junior Marketing Communications Assistant will be based in our corporate Tampa office. The right candidate will be an integral part of our talented team, supporting our continued growth.

Primary Duties of Junior Marketing Communications Assistant :

• Facilitate new account setup, price point adjustments, product information and literature, and basic questions
• Process all customer inquiries regarding product availability and service area, product description and application, account status, and order tracking
• Develop and analyze reporting procedures for customers and basic protocol
• Process all orders and establish credits as necessary
• Perform other duties as assigned

Key Accountabilities:

• Ability to assume leadership responsibilities with minimal supervision
• Ability to follow and promote company policies and procedures
• Excellent communication skills in multiple avenues (written and verbal)
• Ability to adapt, accept, and promote changes while contributing to a team-centric environment
• Demonstrated organizational skills, work planning, and forward-thinking

The ideal candidate should possess the following qualities:

• Willingness to learn
• Ability to multitask and stay organized while learning new information about our customers and their industries
• Possess the ability to maintain a positive attitude
• Excellent verbal and written communication skills
• Minimum of 1-2 years of customer service with demonstrated leadership responsibilities
• Self-motivated with a persistent work ethic
• Desire to achieve and drive to excel
• Bachelor’s degree preferred

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