Jewelry Sales Consultant - Fashion Island

At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.

Blue Nile is looking for a Jewelry Sales Consultant who is eager for an exciting opportunity to join our retail showroom in Fashion Island in Newport Beach, CA. The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Jewelry Sales Consultant at Blue Nile is outgoing, passionate and strives to help others. The company’s customer service goal is to enhance and grow the brand connection experience for customers. Jewelry Sales Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile.

Responsibilities:

• Consistently achieve or exceed company sales and service goals
• Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
• Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
• Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
• Communicate the Blue Nile difference, instilling trust and confidence in our brand
• Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer.
• Continuously maintain excellent attendance and punctuality
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
• Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth

Qualifications: Previous retail sales or customer service experience required.

• Authorized to work in the U.S
• Strong attention to detail and high integrity
• Excellent interpersonal, creative problem solving, organizational and time management skills
• Excellent listening, written and verbal communication skills
• Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
• Ability to stand for extended periods of time
• Jewelry experience a plus but not required
• Ability to work within deadlines in a fast-paced environment
• High School Diploma or GED
• Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems

The hourly pay range for this job is $20.64 - $29.93. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.