Jail Service Officer Jobs

*To receive consideration for the screening process, candidates must upload a Resume*
POLICE DEPARTMENT
The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website.
CLASS SUMMARY
Operates the temporary detention facility, fingerprints and photographs arrestees in the booking process, conducts searches and inventory of property, monitors building security console, maintains detention records and releases prisoners as authorized. Performs related duties as assigned.
DISTINGUISHING CHARACTERISTICS
This is a stand-alone non-sworn classification and is distinguished from sworn classifications in that the incumbent is focused on proactive security procedures and processes involved in operating the department’s temporary holding facility. Incumbents work under general direction and are expected to follow set procedures and work patterns in alignment with Department Standard Operating Procedures.

Each position in this classification may not include all the duties listed below, nor do the examples cover all duties that may be performed.
Under general supervision:

• Engages in activities in confined areas, works various shifts.
• Monitors all movement of individuals entering or departing the detention facility.
• Maintains detention records.
• Inspects detention facility for cleanliness and proper order.
• Performs other related duties as assigned.
• Observes prisoners for medical symptoms and initiates action for medical care when necessary.
• Exercises independent judgment.
• Inspects unclothed persons.
• Operates standard office machines, computer equipment and various software programs.
• Processes and releases prisoners.
• Keeps and completes a variety of records and reports.
• Conducts searches and inventories property, such searches may involve feeling and detecting objects, bending, crouching or stooping.
• Breaks up fights and skirmishes.
• Operates the department's temporary detention facility.
• Prepares forms and reports as required.
• Receives bail monies.
• Performs routine clerical duties.
• Fingerprints and photographs arrested persons during the booking process.
• Accurately enters information into various computer databases, including Livescan.
• Assists the Desk Officer with tasks, including: taking telephone reports, giving information and directions to the general public, contacting the public at the front desk and handling their requests, preparing various crime reports, signing-off 40610 CVC citations.
• Exercises physical control over violent and uncooperative individuals.
• Operates a two-way portable radio, and
• Subdues resisting individuals by using maneuvers and/or resorting to the use of hands and feet and other approved devices in self defense.
• Releases prisoners when and as authorized and completes related records.
• Monitors building security console, coordinates response to internal security situations.
• May be exposed to bodily fluids and wastes.
• Enters and receives a variety of information from law enforcement computer information networks.
• May encounter diseased persons.

EDUCATION AND EXPERIENCE

Minimum Qualifications:

• Graduation from high school or possession of a G.E.D., and
• Three (3) years experience requiring considerable contact with the general public.

ACCEPTABLE SUBSTITUTION

None.

DESIRABLE QUALIFICATIONS

• Completion of the Corrections Academy (Adult Corrections Officer Core Course) training approved by the California State Board of Corrections
• Working within a law enforcement agency, related agency, or the U.S. Armed Forces, OR

LICENSES/CERTIFICATIONS

Possession of a valid California Class C driver's license is required at time of appointment.

SPECIAL CONDITIONS

• May be considered to be on-call for emergency response at all times while on duty, including during lunch and break periods.
• Incumbents must have the ability to work, as assigned, on schedules that may include weekends, holidays, and non-traditional work hours; and work overtime as required.

OTHER REQUIREMENTS

• Any employee hired or rehired on or after January 1, 2023 will be required to complete the Corrections Academy (Adult Corrections Officer Core Course) within one (1) year of hire as a condition of employment.
• All candidates will be required to pass a City background investigation, which will include fingerprinting, polygraph and psychological examinations.
• Must be able to perform all of the essential functions of the job assignment.
• Incumbents will be required to pass various state and county tests that may include CJIC/2 and DOJ/NCIC.
• Successful completion of training to comply with California Code of Regulations §T15-1024 as it pertains to supervising inmates in a temporary holding facility is required within twelve (12) months of appointment.

Knowledge of:

• Project and workload planning
• Environmental and safety practices, procedures and standards

• Extract information through oral questioning;
• Obtain certification as an intoxilyzer operator;
• Engage in physically strenuous activities, including: using physical techniques to control persons, pushing or shoving persons to defend self, wrestling people to the ground, breaking up fights between people, operating fire extinguishers or other fire equipment;
• Work in a highly structured, rank organized environment where all communications are recorded or documented and reviewed as public record;
• Endure verbal and mental abuse when confronted with the hostile views and opinions of prisoners and other people encountered in an antagonistic environment;
• Make independent decisions; and
• Be courteous but firm in maintaining effective communication with the public and arrested persons;
• Work effectively in seeking the cooperation of individuals from a variety of backgrounds;
• Learn, demonstrate, and apply various self-defense techniques;
• Think and reason logically, especially in pressure situations;
• Maintain composure and work accurately in emergency situations;
• Think and act quickly in emergencies;
• Coordinate multiple projects and complex tasks simultaneously;
• Establish and maintain effective working relationships with those contacted in the course of work;
• Deal tactfully and courteously with others;
• Bend, stoop, reach, carry, crawl, climb and lift as necessary to perform assigned duties.
• Evaluate alternative courses of action and make sound decisions in a timely manner;
• Perform tasks without being told, working in the interest of the City, a self starter;
• Assess situations and people;
• Read and understand laws, ordinances, departmental policies, rules, and instructions;
• Cope with hostile and aggressive behaviors;
• Work effectively in time-sensitive situations and meet deadlines;
• Work in a team-based environment and achieve common goals;
• Understand and execute oral and written instructions
• Verbally communicate clearly and effectively both verbally and in writing with both internal City Staff and the general public by using correct English grammar, spelling and punctuation;
• React calmly to the stress of emergencies;
• Learn first aid and cardiopulmonary resuscitation;

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or [email protected].