Itil Problem Manager Jobs

"ALL our jobs are US based and candidates must be in the US with valid US Work Authorization. Please apply on our website directly." Otsuka Pharmaceuticals Remote One year -but can extend for years! Role: ITIL Problem Manager
ITIL Certified $55hr c2c GC/USC
Need two references (won't call unless an offer but must be included)
About The Role
BS/BA degree in Business, Information Systems or Computer Science or related discipline and/or a minimum of 3-5 years related work experience
Strong analytical skills ServiceNow experience Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment Ability to develop collaborative relationships with customers, partners, and developers across the business at all levels Able to manage relationships with peers and managers as it relates to support and services Ability to navigate complexity and create collaborative, cross-functional solutions Strong communication, presentation, and relationship management skills High degree of organizational skills Coordinate, standardize, and lead all ITIL problem management activities ensuring root cause and prevention is identified Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently Coordinate, convene and facilitate P1 & P2 problem review meetings Conduct Post-Implementation Reviews (PIR) for continuous improvement Ensure the problems progress through the Problem Management process in a timely and prioritized fashion Ensure that the problem management information reflects accurate errors and is complete
Manage and maintain ServiceNow Knowledge Base Articles about known errors and workarounds
Prepare statistics, KPI and trend reports for use in the problem management process. Identify problems through the review and focus on optimizing processes.
Attend Enterprise CAB Awareness Meetings Education/Certification/License
ITIL knowledge or certification