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It Technician Jobs

Company

Camden County College
Address , , Nj
Employment type
Salary $44,000 - $46,000 a year
Expires 2023-06-25
Posted at 1 year ago
Job Description
  • Install and configure personal computer hardware and peripheral equipment, including but not limited to monitors, keyboards, and CD/DVD drives; printers; laptops and other mobile devices.
  • Assists with troubleshooting, making minor repairs and maintaining AV equipment used in classrooms and event rooms; arranges for repairs and maintenance as necessary.
  • Provide technical support for classroom instruction, professional development, and community events including all evening and some weekend events.
  • Creates and maintains good customer service relationships with students, faculty and staff.
  • Assists faculty and staff in the utilization of AV equipment.
  • Practice good communication skills with OIT department teams and other departments, faculty and students as needed to provide good customer service.
  • Coordinates/escalates technology issues with the OIT Help Desk, Network Services, and other OIT departments.
  • Install and configure computer software, including but not limited to, operating systems and applications such as Windows, Mac OS, and MS Office suite; various email applications and anti-virus software; third-party applications used in teaching and administrative environments.
  • Respond to calls for support on other shifts and weekend emergency requests.
  • Maintains the hardware and software throughout the College, including installation, configuration, and repairs of technology equipment within a networked environment; provides technical training and support for system users.
  • Provides technical support as needed for community, outside client, and county activities.
  • Troubleshoot and repair computers, printers, and other peripherals located in staff, faculty and student-use areas.
  • Help maintain inventory control for all computers and computer-related equipment on all College campuses.
  • Setup and deploy mobile devices, such as iPads, Android and Windows tablets and laptops.
  • Provide occasional IT/AV support at evening and weekend high-profile events and meetings.
  • Troubleshoot and assist with repairing network-connected, device-related issues, such as LAN and wireless connectivity and equipment connectivity (computers, printers, telephones).
  • Maintains all job-related documentation, including tickets, inventory forms, request forms, and SOP documents.
  • Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices.
  • Sets-up equipment such as microphones and auxiliary computer devices in special event locations such as the Camden Technology Center theater and banquet event rooms as well as other classrooms as needed.
  • Practice good follow up procedures on assigned projects, tasks and difficult or high-profile situations.
  • Trains users including students, staff, and faculty, on the proper use of hardware and software.


Minimum Qualifications
  • Associates degree and 2-3 years of work experience in installing and maintaining desktop computer systems, laptops and mobile devices
-or-
  • Ability to use creative and out-of-the box thinking as well as standard industry methods for providing technical support.
  • Excellent interpersonal skills with a focus on customer service.
  • Experience with using various software deployment methods including deployment tools, scripts and batch files.
  • Experience working with and troubleshooting computer equipment issues in a networked environment; some experience with troubleshooting network issues.
  • Ability to work collaboratively in a team environment and on independent projects.
  • Experience with video and sound equipment including projectors and racked AV equipment.
  • Current A+ Certification or higher certification and 1-2 years of work experience
Special Instructions for Applicants
Please note: This position is fully in person. Remote work is not available. A flexible work schedule is required with occasional shift changes and overtime support.
This position requires frequent and constant lifting / carrying of up to 50lbs as well as frequent pushing of up to 200 lbs. Mobility to navigate to all areas of the College required. Routine bending, stooping, kneeling and reaching. Dexterity in working with computers is mandatory.
Published Salary Range $44,000-$46,000 Job Open Date 03/16/2023 Job Close Date Open Until Filled Yes Job Category Administrative/Staff Application Types Accepted Main App - Applicant