It Logistics Technician Jobs

General Purpose Of The Position

The purpose of this position is to have knowledge of purchase order systems, billing and asset/license management. Also, has the understanding and is familiar with the terminology used for ordering and tracking hardware and software. This individual will have strong organizational, written and verbal communication skills when working with internal team members and vendors while working in a team environment. Interacts with suppliers, to maintain pricing and delivery scheduling. Interacts with internal personnel as a liaison between supply orders and demand orders.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Logistics

Essential Duties and Responsibilities :

• Responsible for tool and material inventory during shift
• Receive assets and ensure delivery to the correct locations and/or designee
• Prepare parts package for Salesforce Projects
• Create and update Return Order Forms
• Receipt of procured IT equipment and communicating with Management and Technicians that the equipment has been received
• Create and monitor work orders in the asset management system
• Receive, inspect, and check in tools and materials in the inventory management system
• General Housekeeping of work area and warehouse

Vendor Management

• Communicate the business’ needs for ongoing technical support and upgrade protection on selected products by ensuring that warranties, maintenance, support and upgrade protection renewals are managed/handled/ordered in advance of their expiration
• Processing return merchandise authorizations of faulty or equipment repair as necessary
• Communicate professionally and courteously directly with suppliers in relation to order processing as required to resolve issues or discrepancies.

Asset Management

• Maintain equipment standard catalog
• Responsible for inventory stock replenishment, and will be accountable for managing inventory levels for desktop and laptop deployments
• Perform periodic asset discovery and audit tasks
• Administer the Asset Management Database and Asset Inventory in the Vault and all other locations
• Facilitate the business’ needs for ongoing technical support and upgrade protection on selected products by ensuring that warranties, maintenance, support and upgrade protection renewals are managed/handled/ordered in advance of their expiration
• Track all IT assets, their locations and owners including lifecycles for replacement hardware and software

Special Projects

• Research technical hardware and software solutions as needed

Other Duties :

• Other duties may apply as needed

Required Job Skills :

To Perform This Job Satisfactorily, An Individual Must Be Able To Perform Each Essential Duty Satisfactorily Which Include But Are Not Limited To

• Ability to maintain confidentiality with sensitive internal information
• Assign users and computers to proper groups in Active Directory
• Ability to work and contribute to a positive team environment
• Monitor the ticketing system for tickets assigned to the queue and process first-in first-out based on priority
• General understanding of an inventory system
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Utilize and maintain the helpdesk tracking software
• Ability to make decisions independently with minimal supervision
• Create/modify user accounts within Active Directory
• Ability to solve problems with good initiative and sound judgment
• Ability to perform basic mathematical computations; ability to apply concepts such as fractions and percentages to practical situations
• Maintain inventory of all equipment, software and software licenses
• Logical workflow skills
• Ability to juggle multiple assignments/tasks and prioritize for urgency
• Ability to effectively interpret and translate instructions to other employees in a professional and respectful manner
• Document internal procedures
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Strong interpersonal skills
• Perform timely workstation hardware and software upgrades as required
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Assist with onboarding of new users
• Effectively communicate and understand job instructions both verbally and written
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Install, test and configure new workstations, peripheral equipment and software
• Self-motivated individual with proficient data entry skills and attention to detail
• Excellent organizational skills
• Ability to define problems, collect data, establish facts, draw valid conclusions and resolve discrepancies within job responsibilities in a reasonable amount of time
• Troubleshoots problems using desktop remote control products where possible and documents all services provided
• Ability to handle a wide range of warehouse related tasks
• Excellent verbal, written and customer communications skills
• Strict attention to detail is essential
• Ability to interact with staff in a fast paced environment sometimes under pressure, and remain flexible, proactive, resourceful and efficient

Computer Equipment and Software :

• Experience administering windows domains with technologies:
• Server operating systems
• Performance monitoring systems
• Scripting/automation
• Hands on ability with server equipment, client, and operating systems
• Active Directory
• Windows deployment Utilities
• Ability to document, update, and implement system design
• Proficient skills in Microsoft Teams, Microsoft Office 365

Education and Experience :

Certification: COMPTIA A+

Education/Experience: Associate Degree in related Information Technology field, or equivalent job experience for at least 1 year

Physical Demands

The data center is 24/7/365 operation. This position requires the ability to work effectively under pressure, multi-task and manage multiple projects simultaneously. This person may be required to work extended hours during peak work periods.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, climb ladders, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds.

If your position requires you to work in the field and/or warehouse, it is mandatory that you wear approved Personal Protective Equipment.