It Support Technician Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/5989882

We invite you to join the high performing team at the Town of Prescott Valley, providing first level technical helpdesk support for the users of all IT systems, applications and services within the Police Department. If you have a desire to serve the community in which you live, apply now. Responsibilities include: Work cooperatively with customers to resolve customer service issues and find creative solutions to customer needs; analyze user problems, requests and questions for best course of action. Assist with the installation, maintenance and repair of computer applications, stand-alone and networked hardware, voice and data networks and peripheral equipment. Maintaining/replacing/updating IT systems including software and operating system upgrades. Work with Helpdesk request software (Track-it) to prioritize, document and resolve support calls; maintain accurate records of work done to resolve issues. Assist with administrative tasks related to computer operations such as setting up and resetting usernames and passwords on the network and within applications, locking and unlocking accounts and other related activities. Assist with Information Technology training program by providing desktop users with training on sign-on procedures, email and other software usage. Provide support for police radio system through communication with other local agencies. Provide support for police mobile data systems and other police hardware and software.