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Company

Federal Reserve Bank of Kansas City
Address , Kansas City, 64108, Mo
Employment type FULL_TIME
Salary
Expires 2023-07-26
Posted at 1 year ago
Job Description
Company
Federal Reserve Bank of Kansas City
As a part of the nation's central bank, the Federal Reserve Bank of Kansas City supports a stable financial system. We work across diverse communities throughout our region and nation to foster understanding in our economy, the payments system, and financial institutions for people from all walks of life.
Together, we serve the public and each other in an innovative environment that values the highest ethical standards. Here you'll find support to develop, united in a clear and common purpose with a diverse team.
About the Role
The Federal Reserve Bank of Kansas City is seeking several IT Support Specialists that under general supervision, will provide information technology support, including handling moderately complex customer inquiries and requests for assistance with personal computer (PC) hardware, software, and mobile computing devices. You will identify, troubleshoot, and resolve moderately complex customer PC hardware, software, and mobile computing incidents. You will collaborate with other National IT and District technical support staff to identify and resolve core problems, utilizing solid problem-solving skills to provide assistance and support to customers. You will also ensure issues are properly escalated and addressed in a timely manner. This position will report to the Supervisor of the EUS Service Desk.
Your role as a IT Support Specialist :
You will respond to incoming contacts (phone or chat) from customers requesting assistance with PC hardware, software, and mobile computing incidents of moderate complexity. Research incidents and coordinates incident resolution. Ensure the proper workflow is followed on all incidents, while placing heightened attention on all critical and high priority incidents. Offer technical assistance to aid customers in effectively utilizing automation products in an effort to mitigate future call volume.
  • Position is first shift, Monday- Friday, within the hours of 7:45AM- 5:30PM. Training will be onsite and will have a hybrid work location of 2 days required onsite after training.
Qualifications:
  • An Associate’s degree in an Information Technology related field or equivalent combination of education and/or work related technical experience is preferred.
  • At least one year experience supporting the Outlook desktop client along with O365 / Teams experience preferred.
  • ServiceNow experience is preferred
  • Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), A+ Certification, and/or ITIL Foundations Certification preferred.
  • Qualified candidates should posses an understanding of PC hardware, software, mobile computing devices, peripheral equipment, and networking principles / functions, along with demonstrable technical troubleshooting skills and a working knowledge of current technologies.
  • At least two years of experience installing, troubleshooting, and repairing PC hardware and software preferred.
  • At least one year of phone-based service desk experience; preferably in an IT environment is preferred. Chat-based service desk experience is also desired. At least one year experience installing, troubleshooting, and/or repairing mobile computing devices (iPhones, tablets, etc.) preferred.
This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.
We offer benefits that go beyond the basics, featuring:
  • Pension Plan
  • Adoption Assistance
  • Onsite Fitness Center
  • 401k/Thrift Plan
  • Flexible Work Environment
  • Professional Development Opportunities
  • Parental Leave
  • Competitive Compensation
  • Tuition Reimbursement
  • Onsite Cafeteria
  • Flexible Spending Accounts
  • Paid Holidays
  • Life Insurance
  • Market-leading Medical, Dental, and Vision Insurance
  • Additional Convenience Benefits, Discounts and More…
  • 401k/Thrift Plan
  • Vacation & Personal Time
  • Free Parking
Certain eligibility requirements apply.
Follow us on LinkedIn, Instagram, Twitter, and our YouTube channel - Kansas City Fed.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
No
Job Category
Information Technology
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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