It Support Specialist Jobs

Experience: A minimum of 3+ years of experience, with 2 years of in-depth experience in Information Technology (IT) systems and some experience with Azure cloud computing platform. Experience in high-tech industry preferred. IT Industry certifications a plus.

Minimum Education: Bachelor’s Degree in IT or a related field or equivalent combination of education, skills and experience.

nLIGHT DEFENSE Systems, Inc. is one of the nation’s leading developers of High Energy Laser (HEL) weapon systems. HEL weapon systems are a top modernization priority of the Department of Defense. Headquartered in Longmont, Colorado, nLIGHT DEFENSE Systems, Inc. is a vertically integrated business that leverages internal capabilities – from semiconductor device through target identification and tracking – to develop systems that are both high-performance and cost-effective. We continue to invest in capabilities, facilities and technology to bring leading edge HEL solutions to the warfighter. The ideal candidate has a strong work ethic, is highly organized, self-motivated, enjoys working as a part of a team, and has an insatiable appetite to learn and adapt in a fast-paced environment while continuously contributing to our mission.

: The IT Support Specialist provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and all processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices, mobile devices, etc. The IT Support Specialist must be comfortable working with team members while demonstrating patience and a willingness to teach the end-user as well as other team-mates. The IT Support Specialist reports to the IT Manager and will take a technical support role in implementation of IT projects, including testing, deployment, maintenance, and security log review/tracking.

Responsibilities Include

• Install, troubleshoot, and repair computer hardware and software and peripherals.
• Support network connectivity and troubleshooting.
• Work with other IT team members and managers to understand and update systems configuration documents, technical specifications, and develop and implement test plans, test scripts, and document server changes for Windows and UNIX environment.
• Responsible for securing windows server and system administration to include imaging, maintaining, troubleshooting, patching, and repairing environments while staying current with latest CVEs.
• Able to lift 50 lbs., work in tight areas, under desks, labs, ability to climb ladders ~8’-12’.
• Create, revise and document process and procedures for IT and end users.
• Must be able to drive to remote locations.
• Implement, troubleshoot, maintain Active Directory and Active Directory Group Policy.
• Daily security log review of all systems (CCTV, Servers, Network, desktop systems, iPhone, RMF Systems) as well as daily IT security checks and walks of facility.
• Respond to incoming IT requests via walk-ups, phone, email or IT Ticket System.

All applicants must possess or be qualified to obtain a U.S. DoD Personnel Security Clearance. Preference will be given to candidates with an existing U.S. DoD Personnel Security Clearance. Further information on requirements to obtain a security clearance is available at: https://www.dcsa.mil/mc/pv/mbi/gicp/. Please review this information before applying.

Required Experience / Capability

• 2+ years support of UNIX/LINUX OS and production environments.
• Commitment to Excellence. Attention to Detail. Pride in Workmanship.
• Effectively manage their daily schedule and priorities with minimal daily direction to meet immediate and strategic operational needs.
• 3+ years in a role directly supporting customers in a technical capacity.
• Follows pre-established system policies and processes and recommend improvements.
• Understanding of networking, TCP/IP, firewalls, switching and routing.
• Experienced in analysis of system faults, troubleshooting, and running diagnostic tests on operating systems (Windows/Linux) and hardware to detect problems.
• 3+ years Microsoft Server and desktop support experience.
• Scripting such as Python; BASH, Powershell, Batch Script, and XML.
• Good organizational skills, documentation skills, and strong communication skills.
• Ability to work in a dynamic environment and maintain composure and good working relationships under pressure.

Additional Desired Skills And Certifications

• 3+ years supporting server infrastructure and virtualization technologies, i.e VMWare and HyperV.
• End-Point management
• Knowledge of VOIP systems.
• GCC High Administration experience.

Salary Range: $60k - $80K depending on education and experience.

Benefits Summary: Health (ACA Gold Plan), Dental and Vison Care paid by employer 100% for Employee and 75% for Dependents. Company paid Life Insurance and Short and Long Term Disability. Competitive 401k with immediate vesting of company contribution. Approx. 3 weeks Paid Time Off + 10 Paid Holidays.

nLIGHT DEFENSE Systems, Inc. is an equal opportunity employer. nLIGHT DEFENSE Systems, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, nLIGHT DEFENSE Systems, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. nLIGHT DEFENSE Systems, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of nLIGHT DEFENSE Systems, Inc. employees to perform their job duties may result in discipline up to and including discharge.