It Support Specialist Distribution Center (10:30Am-7:00Pm)

Job Summary:
Responsible for providing end-user IT support to DC users.
Responsible for running batch jobs, printing, and sorting picking labels for the DC.
Must possess strong interpersonal, decision making, problem solving and analytical skills.
This is a Sun-Thu, 10:30am-7pm shift. Schedule is fixed, no rotation, and 100% onsite. Sundays and holidays are workdays. For holidays, the day off would be the day before the actual holiday.
Job Responsibilities :

• Lifts and transports PCs, monitors, terminals, and printers for deployment. Performs repairs or coordinates with vendors on more complex repairs.
• Provides technical support for standard and proprietary desktop software. Maintains and troubleshoots proprietary material handling hardware from 3rd party vendors.
• Provides IT helpdesk support over phone, email and in person.
• Runs and monitors batch jobs such as integrated store order processing, prints and sorts picking labels.
• Relate to a diverse group of people, including team members, senior management, business customers, and vendors with courtesy and in a constructive, professional manner.
• Installs, upgrades, troubleshoots, and repairs desktop PCs, printers, peripherals and RF devices.
• Adapts to the ever-changing IT environment of the business. Learns new skills and contributes towards the IT innovation of the DC.
• Provides level one support for networking devices, projects and issues.

About Walgreens and WBA
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide.
Basic Qualifications

• Intermediate level knowledge of Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook.
• Knowledge of equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
• Intermediate level knowledge of personal computer hardware and Windows operating systems.
• Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems, and working in a team environment.
• High School Diploma/GED and previous experience in a technical support function.

Preferred Qualifications

• Experience with operating industrial laser and thermal printers.
• Knowledge of coding with programming languages (such as Visual Basic, HTML, PHP, ASP, etc.) is a plus, but not required.
• Experience at a distribution center or manufacturing environment.
• IT certifications or 3 years of IT support experience.
• Experience coordinating service requests with appropriate IT teams.
• Experience building and maintaining databases (such as Access and SQL) is a plus, but not required.
• Knowledge of network topologies.
• Experience identifying and working with basic electronics, such as computer components, A/V equipment, RF devices, etc.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. An employee in this position can expect a salary rate between $21.05 and $31.60 plus bonus pursuant to the terms of any bonus plan if applicable. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors. To review benefits, please click here Benefits at WALGREENS