It Support Specialist Jobs

JOB REQUIREMENTS

• Set up and maintain network printers and scanners.
• Ensure all tickets requiring follow-up work and/or calls are resolved.
• Set up and configure all hardware.
• Provide technical support to end users.
• Test and image desktops and laptops.
• Maintain, analyze, and troubleshoot software and computer peripherals.
• Respond and resolve tickets in a timely manner.
• Test, image, and clean PCs, laptops, and other related hardware.
• Provide hardware and software support/troubleshooting.
• Troubleshoot internal and external network issues.

Knowledge, Skills & Abilities:

• Ability to manage multiple priorities and juggle between divisional, local and corporate management and demands.
• Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.
• Wi-Fi, Networking, TCP/IP configuration and troubleshooting skills.
• Ability to work under pressure to meet deadlines, both independently and collectively.
• A positive approach and willingness to learn coupled with the ability to work in a team environment.
• Excellent oral and written communication and interpersonal skills. Ability to adjust communication methods based on customer situations.
• Exceptional organization, time management, customer service, project estimating and problem solving skills.
• Ability to promote collaboration, coordination, and teamwork across organizational boundaries.
• Desktop Application Knowledge
• Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
• Ability to deal with difficult situations in a diplomatic and professional manner.