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It Project Analyst - Logistic

Company

Collabera Inc.H
Address United States
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting
Expires 2023-07-21
Posted at 10 months ago
Job Description
  • Provides detailed reports regarding the status of each project to internal partners, stakeholders and Store Implementation management
  • Responsible for ensuring issue logs are being accurately maintained during project roll-outs
  • Contribute to technical & process documentation (user guides, knowledge articles)
  • Adheres to Sarbanes Oxley compliance and all Client Company standards as applicable
  • Makes recommendations to management for project scope changes with regard to budget and risk
  • Maintains all project documentation and files accordingly
  • Maintains and distributes project schedules to internal partners, 3rd party vendors and stakeholders
  • Collaborates with Global partners to support business operations
  • Tracks project success metrics. Ensures projects meet internal and client expectations with respect to quality, budget, timelines and strategy
  • Ensures incident tickets are resolved or actioned upon within a timely manner
  • Plans and coordinates the logistics and deployment of IT equipment, low voltage wiring, telephone systems, point of sale devices, sound systems, IP Camera equipment, and in store network in North American stores
  • Conducts troubleshooting to resolve issues over the phone prior to contacting a third party vendors
  • Assists in implementing best practice to support new / changed IT Services / processes at a low level of complexity
  • Attends project meetings and prepares meeting minutes and presentations
  • Ensures customer inquiries are responded to and resolved as quickly and efficiently as possible