It Operator - Smart Buildings - Remote

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

IT Operators support the Regional Product Manager and Deployment Manager with effectively implementing and supporting a mission critical system used by high revenue generating employees.

As an IT Operator, you will:

• Execute tasks required to meet Agile/Scrum methods and continuous improvement expectations
• Be a training content contributor, data validator, user acceptance tester, rollout trainer, and support contact for key users
• Participate in System Demos and inspect & adapt (I&A) workshops
• Maintain high employee and customer satisfaction as the Subject Matter Expert for 1st level support in triage, troubleshooting, and resolving issues or escalation to 2nd level support (Global) within minutes
• Act as the Subject Matter Expert of service processes, Works software functionality, data flow and integrated systems

You will make an impact with these qualifications:

Basic Qualifications:

• Experience within industrial and global service environment, ideally for Field Service Management
• Ability to troubleshoot, identify root cause, and collaborate across multiple individuals to resolve issues
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Five years’ experience managing international IT projects
• High school diploma or state-recognized GED
• Domain know-how in one of the building technologies disciplines (fire, comfort or security) is an advantage
• Experience working with SAFe and agile methodologies is highly beneficial
• Early adopter mindset to quickly master Works features, functions and associated data sources
• Working knowledge & experience in service process and tools (Microsoft Dynamics 365, SAP) to understand data relationships

Preferred Qualifications:

• Advanced knowledge to troubleshoot, identify root cause, and collaborate across multiple individuals to resolve issues in service process and tools (Microsoft Dynamics 365, SAP) to understand data relationships
• Experience within SAP and Microsoft Dynamics programs: Works Field Service and myWorkportal
• Knowledge of service call handling, back reporting, and ticket closeout procedures
• Knowledge of supporting computer and mobile phone IT related issues
• Bachelor’s degree

You’ll benefit from:

• The pay range for this position is $56,200 - $96,400. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

Ready to create your own journey? Join us today and help create a better #TomorrowWithUs!

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

#LI-DRR #RSS hvac controls, building controls, programming, hvac field technician, heating, ventilation, air conditioning, direct digital control, apogee, Desigo, Modbus, Tridium, Niagara, Alerton, commissioning, LonWorks, BACnet, DDC, BMS, building management, mechanical systems, system integration

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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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