It Manager Ii - Enterprise Corp Services And Emerging Markets

We are hiring for an IT Manager II within the Enterprise Corporate Services and Emerging M arkets group at Blue Cross Blue Shield of Michigan (BCBSM). This group supports IT service management related to new business entities within BCBSM and serves as a bridge between the IT area and business area to ensure smooth integration, etc.

This role will be involved with providing support around a myriad of IT related pieces for new entities, such as escalation services for end-users, guidance on strategic governance, roadmap alignment, project management, etc.

*If you are looking to work in a friendly, highly collaborative environment, with the opportunity to really contribute and have impact, this could be a great fit!

Aspects/functions of the role may include:

Oversee the planning, organizing and execution of a department and is accountable for IT functional/ departmental decisions, management, and results. Operate within broad objectives to ensure optimum utilization of capital, staffing and equipment. Oversee the development of corporate standards, technology architecture, technology evaluation and transfer.

• Anticipate and analyze trends in technology while assessing the emerging technologies impacts.
• Discuss work progress and obstacles. Establish measurable individual and team objectives that are aligned with business and organizational goals. Partner with direct reports to establish a career development plan that is aligned to achievement of performance and career goals. Implement organizational talent management processes, policies and procedures (e.g., staffing, EEO, diversity, performance management, career development, reward and recognition, and retention.)
• Develop, track, and control the IT annual operating budgets. Ensure department works within budget guidelines; track and take appropriate steps to stay within budget.
• Manage the delivery of multiple services required to support the IT strategy. Contribute to the development of an IT strategy. Collaborate with department directors across the organization and key stakeholders for the coordination and alignment of objectives and functions across multiple functional areas.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output. Measure service performance. Identify opportunities for process improvements and then implement. Manage designated processes and is accountable for ensuring that established processes are followed. Support the user community in system and process matters/issues. Ensure efficient customer service to internal clients and external vendors.
• Identify the roles, skills and knowledge required to achieve organization goals. Forecast staffing requirements (e.g., headcount, skills). Ensure staff has the resources and skills needed to support all work initiatives. Participate in IT workforce deployment activities.
• Act as a change agent to implement and manage best practices within area of responsibility. Execute change through frequent, communication to staff and clients about the change and the impact of the change (individual and business). Generate appropriate communication, process and educational plans for mitigating the disruption of change.
• Approve vendor contracts within budget authority. Provide advice to the vendor relationship decision-making and contract development processes.
• Participate in an advisory board/governance committee (e.g., change management, architecture, data quality) to manage IT services demand. Provide input into demand management process and executes on plan. Manage the development of enterprise technology standards, governance processes, and performance metrics to ensure IT delivers value to the enterprise. Ensure adherence to policies, procedures, and standards.
• Work with business unit managers and form alliances on projects, operational decisions, scheduling requirements/ conflicts and vendor contract clarification. Plan, implement, direct, and monitor IT technology solutions to ensure successful fulfillment of end-user requirements, proper and accurate testing and sound implementation. Deliver solutions consistent within current context of overall architecture. Maintain and control budget, schedule and resources.
• Other duties as assigned.

" Qualifications "

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in related field required.
• Experience in supervising and building relationships with people at all levels required.
• Seven (7) years of relevant IT and business/industry work experience with one (1) year of leadership experience in managing cross-functional teams or projects required.

OTHER SKILLS AND ABILITIES

• Solid knowledge of IT infrastructure, architecture, application development and support, networks, and computer operations
• Good Understanding of IT Products and Offerings.
• Ability to work with a variety of individuals and groups in a collaborative manner.
• Must possess a combination of business, technical and leadership skills and competencies understanding of client's business needs, processes and functions
• Strong Project Management skills.
• Demonstrated ability to launch and deliver one or more IT projects on time and within budget.
• Positive attitude, adaptable to change.
• Written and verbal communication skills and the ability to influence others.
• Experience in Leading in a matrixed environment.
• Familiar with IT Service Offerings.
• Strong Organizational Skills.
• Decision making, critical and strategic thinking skills ability to achieve or exceed planned outcomes.
• Other related skills and/or abilities may be required to perform this job.