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Store Manager Jobs
Company | Natural Grocers by Vitamin Cottage |
Address | Portland, OR, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-08-15 |
Posted at | 10 months ago |
USD $80,000.00/Hr. -
- Store Managers should be on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time.
- Work schedule is based on store needs which includes evenings and weekends. The Store Manager is typically scheduled for 45 hour per week; however, he/she is responsible for ensuring the store is properly covered which may require more hours.
- Responds quickly to all Dept. Manager calls when on duty and assists with coverage for lunches and breaks.
- Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration.
- Reads and follows communications (memos, faxes, emails) from home office.
- He/she encourages staff to increase their nutritional and product knowledge and trains on new products and nutrition.
- Store and department sales and Sales per Labor Hour Ratio
- Ensures that all Ultimate edits are made in a timely manner.
- Supports decisions made by home office and listens to directions from home office, following through and correctly performing the job assigned.
- Ensures product is ordered from the correct vendors in order to receive the correct discount and maintain margins.
- Remains flexible to changing work demands in order to accomplish goals.
- Training staff on how to give exemplary customer service and ensuring staff is held accountable.
- Efficiently and accurately completes the DSR and Manager's Cash.
- Communicates all issues with home office and ensures issues are resolved.
- Viewing the store as a whole and assisting customers in all areas of the store.
- Partners with department managers to cross-train staff to accomplish all needed tasks.
- The Store Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in
- Customer complaints are handled appropriately and per company policy.
- Managers are expected to show the highest level of respect and integrity in their day-to-day actions with employees, customers, vendors and outside contacts.
- Special orders are handled appropriately and per company policy.
- Completes and conducts all store staff performance evaluations with input from the department managers. Grants wage increases when appropriate in accordance with company standards.
- Maintains store appearance and cleanliness.
- Store personnel are trained, assigned tasks, and held accountable to accomplishing tasks.
- The store is inviting and shoppable.
- Interviews and hires for store needs with input from department managers.
- Master and daily schedules are accurate, complete and meet store needs. Schedules are posted in a timely manner.
- Tasks are assigned on a daily basis using company tasks sheets and monitored appropriately.
- Successfully completes operational responsibilities (daily schedules, checklists, opening and closing store duties).
- Average Ticket, Customer Count, Cost of Goods Sold for Produce and EBITDA
- Partners with staff to ensure adequate product knowledge to meet customers’ needs.
- Partners with department managers to share staff to accomplish tasks as needed on a daily basis.
- Maintains clear and direct communication with store staff. This includes conducting monthly staff meetings and posting company information and announcements.
- Mark-downs are managed per company standards.
- Products customers want to buy are in-stock.
- He/she answers (and ensures store staff answers) customer questions per company standards.
- Customers are greeted and serviced per company standards of World Class customer service and staff are also trained on how to give exemplary customer service.
- Ensures perishables are rotated and stocked per company standards.
- Trains and monitors the staff to ensure that they view the store as a whole and be prepared to assist customers in all areas.
- Effectively trains new store management in proper store and department operations.
- Addresses all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human Resources.
- Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration.
- Ensures store paperwork and reports are completed in a timely manner (including Monthly Manager’s Report).
- Proactively hires, trains and develops store staff, department managers and Assistant Store Managers to move into future store management positions (at their own store and at other stores).
- Responsible for ensuring safety guidelines are followed at all times.
- Ensures the phone is answered per company standards and is on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time.
- All company managers are expected to be professional at all times and provide appropriate leadership for the staff and the store. Leader effectiveness requires treating people decently while at the same time successfully motivating them toward high performance in their work.
- Monitors all departments and holds department managers accountable for store operational duties.
- 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus
- Ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law.
- Able to manage changing priorities
- Possesses excellent customer service skills
- High school diploma or GED is required
- Is highly organized with great attention to detail and take direction and follow through
- Maintain compliance by keeping food safety certifications up to date through continuing education and registered with the appropriate agency if applicable
- Proficient in MS Word, Excel and Outlook
- Must be cashier trained
- Must be able to obtain forklift certification.
- Possesses a sense of urgency in the completion of tasks and stay focused with the task at hand
- Regular, Scheduled Pay Increases
- Good4u Crew Member Discount
- Paid Time Off (sick days and vacation) that Increases with Tenure
- Advancement Opportunities and Career Development
- {N}power Program (customer appreciation and rewards program)
- Birthday Bonus Pay
- Paid Nutrition Education
- Employee Assistance Program (EAP)
- Holiday Pay for 5 Holidays – Stores Closed
- Employee Referral Program
- Vitamin Bucks (up to $2,080 earned as store credit annually)
- Health and Wellness Program
- Medical, Dental and Vision Insurance
- Healthcare and Dependent Care Flexible Spending Account (FSA)
- Company Paid Short-Term Disability Insurance
- Retirement Savings Plan (401k) with discretionary Company Match
- Company Paid Life Insurance
- Paid Medical Leave (through company paid short-term disability insurance)
- Health Savings Account (HSA) with Company Match
- Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
- Paid Parental Leave
- Must be able to frequently to reach above chest.
- Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
- Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
- Must be able to occasionally use the computer for data entry and use of mouse.
- Must be able to occasionally sit, squat, kneel, and climb as needed.
- Requires the use of both arms and both hands with full range of motion.
- Must have the ability to constantly lift or carry up 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-100 lbs.
- Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
- Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.
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